Account Manager
Tealium, Inc. - San Diego, CA

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Tealium is seeking an experienced Account Manager to be a member of Client Services Team. The ideal candidate will have client support background preferably in the SaaS industry and will also possess a proven track record in exceeding customer expectations as it relates to Tealium’s services and products. Those only need apply who exemplify “customer love.”

Job Location: San Diego, CA 92121

Responsibilities
  • Own and manage the relationship between Tealium and client to ensure absolute and complete satisfaction including 100% contract renewals.
  • Ability to multi-task, working across multiple client engagements at the same time as well as key internal initiatives.
  • Be a recognized expert by clients, partners and colleagues regarding the Tealium solution.
  • Work closely with Implementation Engineers during initial implementation, as well as to scope and estimate opportunities and identify overall project approaches, activities and execution details.
  • Assist clients in learning and expanding their usage of the Tealium platform; act as trusted advisor to enable clients to apply our tools to achieve their online business objectives.
  • Manage the entire renewal process including creating service orders and addendums, obtaining necessary client signatures and communicating with management.
  • Upsell additional features and services.
  • Effectively analyze complex project issues, identify the possible solution options, and present recommended solutions to client.
  • Provide training on the Tealium User Interface.
  • Take full ownership of client experience throughout the Implementation Process providing a “Ritz-Carlton” level of customer service as well as the ability to manage challenging situations including impending deadlines, demanding clients and stressful workloads.
  • Ability to work in a start-up environment where processes are evolving and changing to meet the needs of a rapidly growing company.
  • Maintain effective communication with clients including escalating important issues, provide ongoing status updates and properly manage expectations.
Qualifications
  • 3 - 5 years of Account Management experience in related field.
  • Bachelor’s Degree in Marketing, Management or equivalent, MBA a plus
  • Strong and proven track record of successfully managing client relationships and technical projects.
  • Dedicated to providing a “Ritz-Carlton” level of customer service and willingness to fully own the client experience.
  • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations.
  • Ability to operate independently, manage change and excel in high-stress situations.
  • Exceptional organizational, presentation, and communication skills – both verbal and written.
  • Familiarity of enterprise internet business models and online processes, terminology, concepts and strategies.
  • Understanding of HTML, JavaScript, and web protocols is beneficial.
  • Knowledge of digital marketing solutions and/or web analytics solutions such as Adobe/Omniture SiteCatalyst and Google Analytics a plus.
Perks
  • Work (and play) in our beautiful Torrey Pines office
  • Enjoy an all-Apple, cloud-based environment
  • Funded by Battery Ventures, one of the best known venture capital firms in the country
  • Stock options and benefits package available
  • Named one of the “coolest” companies in San Diego by the San Diego Venture Group
Salary is commensurate with experience and expertise. To be considered, email your resume and a cover letter to career@tealium.com

Tealium, Inc. - 15 months ago - save job - copy to clipboard
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