Imagine what could be achieved if the best strategic and analytical minds focused their skills and energy on solving the most urgent questions facing public education in the United States. The District Management Council (DMC) is a small, fast-growing firm that assists the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students.
School systems are complex organizations, with some managing billions of dollars in their annual budgets, tens of thousands of staff, and hundreds of thousands of students. Making sustained, system-wide improvement requires robust strategy, disciplined execution and courageous leadership.
The District Management Council (DMC) provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement.
Description of Position:
The technology solutions team focuses on growing and improving current software products as well as adapting to the changing needs of our clients. The team works on developing new features and perfecting the client experience when working with our products. The Account Manager delivers high-quality service and guidance to the users of our products, helps keep the team focused and on track to meet client deadlines, and provides client insight to the team of developers. A large part of the role is to act as the main point of client contact and to offer customer support.
This support includes:
o Fielding and answering client inquires via phone and email
o Collecting and analyzing data related to our software products
o Organizing and conducting facilitated conversations and focus groups to gather feedback and share information on technology projects with clients
o Information processing and back-end preparation of data
o Providing technical support and training to clients during a technology solutions project
o Managing a number of client accounts and helping to track potential opportunities for growth.
o Preparing documents and presentations for key client meetings.
o Presenting findings or key outputs of technology solutions to clients.
o Could include occasional preparation and creation of marketing materials for internal and external use.
This is an opportunity to join a small team and have a strong impact on integrating technology solutions into school districts at an organization that makes a big difference in K-12 public education across the nation as we work to solve the most pressing challenges facing public school districts today.
Qualifications and Experience:
A successful Account Manager will have a proven ability to provide outstanding, professional customer service by phone and e-mail, superior organizational skills, and strong computer knowledge including PowerPoint, Word, Excel, with experience in basic database applications, information processing skills appreciated.
Additionally, we are seeking candidates who have:
· Experience working directly with customers/clients at all levels of an organization
· Experience and comfort conducting focus groups and facilitating conversations
· Project management experience
· A bachelor’s degree
· 1-2 years in a related role
· Experience in a professional and/or technology services environment desired
· Solid organizational and communication skills and an ability to collaborate
· Ability to multi-task and work with minimal supervision in a small team setting
· High level of personal performance standards
· Detail-oriented perspective and mode of operating
We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability.