Account Manager
Van Meter Industrial - Waterloo, IA

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Job Title: Account Manager

Department: Sales

Reports To: VP of Sales

FLSA Status: Exempt

Revision Date: October 2011

Summary:

The Account Manager plays a crucial role in supporting our purpose of being our customers’ competitive advantage by directly managing the customer relationship and being a liaison between the business and the customer. The Account Manager is focused on establishing and growing customer relationships and coordinate sales. This individual will make daily personal visits to customer locations to demonstrate products, discuss projects and maintain personal and professional relationships. The Account Manager is seen as a champion for the company culture and through all activities and actions promotes our culture, our 5 P’s and our purpose to be our customer’s competitive advantage.

Key Responsibilities & Essential Functions:
  • Build and maintain excellent customer relationships
  • Provide excellent customer service for existing customers by providing solutions, managing projects, or providing information on products or services
  • Identify new business opportunities and establish new customer relationships
  • Review reports of business transactions, sales reports, expense reports and promotional letters for assigned accounts
  • Developing strategic selling strategies for individual customers, track and analyze buying patterns
  • Work closely with Inside Sales Representatives and Technicians to keep account activities and literature up to date
  • Develop technical knowledge of new and changing industry
Required Skills Critical Success Factors:
  • Excellent customer service orientation
  • Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
  • Ability to build strong relationships with our internal sales force and assist, guide and mentor when needed
  • Excellent communication skills, including written, oral and effective listening skills
  • Must be driven with a strong desire to learn and succeed in the position
  • Ability to see the big picture when developing goals and strategies for the overall business
  • Strong problem solving and decision making ability
  • Ability to prioritize and juggle multiple priorities
  • Ability to learn, grow, and adapt to change
  • Ability to successfully work independently and in a team environment
  • Strong work ethic with a positive attitude
  • Willingness to give and receive constructive feedback
  • Solid business acumen
  • Self motivated with strong desire to take the initiative
  • Dependable
  • Drive for continuous improvement
Required Experience Job Requirements/Specifications:
  • Five years experience in sales is required
  • Minimum of two year degree or equivalent experience required; Four year degree preferred
  • Demonstrated leadership experience required
  • Electrical product knowledge is preferred
  • Proficiency in Microsoft Office required
  • Ability to travel (approximately 15%) for training and support of customer needs

Work Environment & Physical Demands:
  • O=Occasional, less than 1 time per week
  • S=Some, less than 1/3 of the time
  • F=Frequent, from 1/3 to 2/3s of the time
  • C=Consistent, more than 2/3s of the time
  • B=Blank, not required

Physical

Requirements

O

S

F

C

Environmental

Requirements

O

S

F

C

Sitting

x

Works alone

x

Standing

x

Works with others

x

Walking

x

Customer contact

x

Lifting

x

Shift work

Carrying

x

Extended day

Pushing

Cold

Bending @ the waist

x

Heat

Twisting upper body

Temperature changes

Climbing

Wet

Balancing

Humid

Kneeling

Noise

Crouching

Vibration

Crawling

Confined area

Reaching

x

High places

Working with hands

x

Work indoors

x

Working with fingers

x

Work outdoors

Talking

x

Mechanical hazards

Hearing

x

Electrical hazards

Vision acuity-near

X

Explosive materials

Vision acuity-far

X

Fumes

Depth perception

X

Odors

Field of vision

X

Dusts

Vision adjustment

X

Mists

Color vision

Gases

Driving

X

Poor ventilation

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Van Meter is an Equal Opportunity Employer

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