Account Manager
Viverae, Inc. - Dallas, TX

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The Account Manager will be responsible for providing second tier support. The ideal candidate will have at least 3 years experience in a customer-facing, service-oriented position focusing on relationship management across multiple companies. Experience must include engaging and meeting with management level client contacts. The ideal candidate must be able to communicate very clearly and effectively in both written and verbal formats, and have past experience presenting to small and large groups.

Responsibilities:
Primary contact for multiple clients of varied size and across different industries
Manage and provide high level service to assigned accounts to support client retention and exceed client expectations
Provide high level of proactive service including timely response and follow up; routine outreach to provide ongoing support and program consultation
Coordinate and manage client service requests and ensure timely delivery from other departments
Identify client goals and resources and consult clients on best practices
Health management program design, including incentive plan and communication plan strategy
Online program configuration and review through proprietary portal
Custom report delivery
Management and resolution of client issues
Assist with contract renewal and service expansion
Coordinate special events such as health fairs, wellness summit’s and healthy cooking demos
Wellness committee program planning and support, as needed
Assists training new staff including mentoring
Business development support, as needed
Internal application management
Other duties as assigned/special projects

Qualifications:
Bachelor’s degree in business, marketing, health promotion, or public health
3-5 years experience managing health promotion and health management programs
Exceptional verbal and written communication skills
Excellent organizational and problem-solving skills
High-energy, results-oriented approach to account and project management
Ability to handle multiple projects and tasks
Strong computer skills (MS Word, Excel, and PowerPoint)

Viverae, Inc. - 15 months ago - save job - block
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