Account Resolution Representative
Monitronics - Dallas, TX

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15 Call Center/Sales Agents Needed

Great Pay & Benefits!

Would you like to work for a company that was announced in Dallas Morning News Top 100 Places to Work for 2011 and 2012? If so, Monitronics is the company for you!

Monitronics offers on-the-job training, a competitive pay package and a solid benefits package. And we offer it all in a casual work setting, with a business-casual dress code.

Monitronics International, a subsidiary of Ascent Capital Group, is looking for ten representatives to join their Account Resolution Team. Start date is March 7th.

The Account Resolution Representative m aximizes every opportunity to re-establish exceptional customer service.

Ideal candidate will have:
One year minimum of sales/retention/soft collections/customer service experience

Ability to speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions. Demonstrates an ability to think quickly on their feet.

Bilingual in English/Spanish Preferred

Duties will include, but are not limited to:

Immediately gain a complete understanding of customer’s needs, complaints and frustrations to always achieve a mutually beneficial one-call resolution

Communicate every opportunity to improve service execution

Proactively work to assist others in achieving the organization’s objectives