Paladin Consulting is currently hiring for a Service Technician to join our team working onsite at our client¿s office located in Houston TX
Account Services Engineer(ASE)
Work Hours: 8:00 AM to 5:00 PM
Must pass service tech test and provide own vehicle with clean driving record
Purpose of Position:
Provide equipment repair, service support, and other managed services
activities at customer site(s). Possesses skills and competencies to deliver
minimum/basic contracted customer requirements such as document assembly and
finishing, mail delivery, courier. Working with Low to Mid-Range office
products in a break/fix mode and production products in a preventative
maintenance mode. Some services may be at more than one client location or
territory. In addition this position requires the individual to:
¿Perform the full range of maintenance on assigned products; including repair,
on-site troubleshooting, installation, removal, retrofit, preventative
maintenance activities, and customer call assistance.
¿Take responsibility for customer satisfaction by providing timely and
courteous service with minimal support from other personnel. Observe all
service call procedures including preliminary notification to the customer of
call receipt with an Estimated Time of Arrival (ETA) whenever possible.
¿Keep service management informed of potential customer issues if unable to
¿Participate as a full member of a service workgroup and contribute to the
Essential Job Functions:
¿Demonstrate the required product proficiency by successfully completing the
¿Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit
(FRU) level. The FRUs may be electrical, electronic or mechanical in nature and
are defined during product training.
¿Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
¿Accurately report all activities and time using the prescribed methodology to
ensure accurate customer records and internal records.
¿Management of assigned parts, tools and any other assets provided.
¿Communicate with customers the status of their current service call and
address any other service concerns they may have with the product.
¿Present a professional image in all interactions and behaviors.
¿Provide timely and courteous customer service to facilitate customer
¿Meet and/or exceed all required standards, such as Customer Notifications
(ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and
Required skills: ¿Have a clean and groomed appearance and adhere to the contracting organizations dress code. This is typically for men, button up or golf shirt
with collar, dress slacks, dress shoes or street shoes that can be polished. For women, button up blouse with collar and appropriate neckline, dress slacks,
dress shoes or street shoes that can be polished.
¿Work overtime on an occasional basis.
¿Be available for work during their assigned work day/s. Report to their first
call when their assigned workday assignment starts.
¿Unless otherwise notified by the company, contractors will wear a company
¿Responsible for providing reliable transportation to service calls.
¿Able to work independently and/or on a team with minimal supervision.
¿Shows pride in work and pays attention to detail.
¿Interested in improving technological skills.
¿Contractor must agree to comply with all security arrangements required by the
¿Possess good verbal and written skills, and can communicate effectively.
¿Ability to manage multiple tasks.
¿Able to interact with a diverse population (administrative to executive).
¿The position requires the ability to lift and /or move thirty (30) pounds.
There may be occurrences when items weigh more or less than thirty pounds.
Candidates must be able to successfully pass a drug-screening, DMV and
¿Must be of a size that provides enough space to allow for the transport of
assigned parts inventory.
¿The vehicle must be able to secure property (parts, tools, and electronic
equipment) provided to the contractor.
¿The vehicle must be maintained in good working order (pass safety inspections).
¿The vehicle appearance is reflective of professional service delivery.
¿Contract personnel must ensure that the vehicle being used is properly
licensed and insured at the level required for business use.
Must possess a valid driver¿s license at all times.
¿A certificate or diploma from a recognized technical school, or college in the
field of electronics, electrical repair, reprographics, or a related field. Two
(2) or more years of related field experience as a technician may be
substituted for the certificate/diploma.
¿Experience or formal training in AC-DC electrical/electronics required.
Functional knowledge and application of a multi-meter.
¿Field experience as a technician working with business technology such as PCs,
network connected printers and networked FAX equipment. A+ or N+ certified is a
¿PC skills are required for this position. Skill demonstration required in IE
Navigation, File saves and moves, Internet connectivity. Also required is a
functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and
Microsoft Office Applications (Word, Excel). The position also requires using
the PC for data entry, troubleshooting, and web access.
¿Proven excellent customer service skills.
Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
Paladin is an EEOC employer. We drug test and background check!