As an Accounts Services Representative, you will be responsible for handling customer phone calls regarding their accounts. You will be the first point of contact for any customers when they call in with Accounts Receivable or Billing questions.
The most important responsibility is calling customers that are currently past due. You must be comfortable with interacting with customers in some unfriendly situations. You can expect to spend 80 percent of your time on the phone. The percentage of incoming calls vs. outgoing calls is about 50/50. You will help maintain spreadsheets and databases that are unique to the department. Basic clerical duties will also be required.
In addition to making collections calls, you will also initiate credits and check requests and make adjustments to customer accounts. As well, the Vice President and Manager in the Accounting area assign special projects that you will work on.
An Account Services Representative will never have the same day twice!
Hands-on with a mentor
- Strong communication skills
- Friendly, outgoing and motivated
- Phone experience either with collections or customer service
- Open to 80% of phone work
- Experience with MS Excel and Access preferred
To apply for this position, e-mail your resume
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