Customer Success Associate
Dominion Enterprises - Norfolk, VA

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SUMMARY: The Customer Success Associate will support the sales team in the sale of digital products to include, and This role is responsible for maintaining customer relationships and identifying opportunities to grow business for house accounts. In addition, the Customer Success Associate will work collaboratively with Sales Representatives and the Sales Manager to secure and retain digital business. The support provided by theCustomer Success Associate will enable Sales Representatives to close new business and retain existing business.

ESSENTIAL DUTIES: Includes the following (other duties may be assigned): • Serve as secondary point of contact for external customers • Conduct monthly account reviews and share recommendations with Sales Representatives, Sales Managers and customers • Perform Month over Month analysis of Account Performance and offer detailed suggestions for campaign improvements where appropriate • Identify opportunities for upsell • Analyze performance statistics to position them in sales proposals • Update daily job feeds • Create optimized content and ensure all customer accounts are active and running optimally • Lead disbursement and tracking for assigned markets including print leads from local publications • Process Post A Job Sales • Fulfill digital orders on three portals • Activate and launch advertising campaigns for all new accounts including banners, emails and postings • Coordinate with graphic designers for creative items • Coordinate with Product Development Team for issues, errors and requests for the Web Site OTHER DUTIES: Includes the following (other duties may be assigned): • As needed, participate in sales calls for customers as needed • At the discretion and request of the Sales Manager, participate in account maintenance and renewal sales calls • As needed, engage in post-call review to address needs or concerns uncovered during call • As needed, serve as the primary point of contact for House Accounts QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty consistently and satisfactorily. The requirements listed below are representative of the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Minimum High School Diploma.

2 or 4 year degree in a business related field preferred but not required. Prior experience in customer service, sales support, and/or writing content preferred. LANGUAGE SKILLS: Ability to read, analyze and interpret general business documents, company procedures and policy instructions. Ability to write professional business correspondence (letters and emails) and generate statistical reports with interpretation of results.

Ability to effectively present information and respond to questions in both written and verbal channels from Clients and internal management staff. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.

Ability to deal with problems in an appropriate manner – identify problem, determine cause, develop and execute solution. OTHER SKILLS, ABILITIES and REQUIREMENTS: • Strong attention to detail and accuracy • Ability to manage multiple tasks • Excellent time management, organizational, and prioritization skills • Highly motivating leader and team player • Excellent problem solving s

Dominion Enterprises - 22 months ago - save job - copy to clipboard - block
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