GENERAL SUMMARY OF DUTIES
The primary function of this position is the collection of funds on delinquent accounts. The Account Specialist I will initiate the necessary contact, predominately via telephone, to ensure the prompt collection of delinquent direct and indirect accounts while maintaining the goodwill of the bank.
High School Diploma or equivalent plus two years working experience. Aggressive, well organized and detail oriented. Good customer service skills. Above average written and verbal communication skills. Above average attendance. Experience with ACAPS, Installment Loan, Credit Line, Leasing, Melita, FDR and CTA systems and products. Proficient with PC’s.
One year consumer collection experience (direct, indirect and/or bankcard).
FirstMerit Corporation - 16 months ago