Account Specialist
ECMC - Oakdale, MN

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Engages in debt resolution with borrowers who have defaulted on guaranteed student loans.

Maintains acceptable monthly retention based upon the yearly Corporate goal
• Responds to incoming telephone calls from borrowers and places outgoing calls to them, informs them of their responsibility, and negotiates an acceptable repayment solution for the borrower and ECMC
• Maintains clear, concise, and detailed documentation of all contacts made and received on accounts
• Maintains current and accurate knowledge of laws and regulations affective the collection of defaulted student loans
• Complies with all ECMC Group Policies
• Additional duties as assigned
• Required to work normal hours to successfully perform the job responsibilities

• High School diploma or GED
• 1+ years customer service experience
• Fluent Spanish and English speaking
• Strong written and verbal communication skills
• Intermediate knowledge working in a computer-based office suite environment; Microsoft Windows or MAC office
• Prior collection and/or sales experience
• Knowledge of the laws and regulations affecting the collection of defaulted student loans

ECMC - 11 months ago - save job - block
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