Reviews, verifies, and analyzes student account customer service needs to provide
account clarification and problem resolution. Account Specialists counsel and advises customer about the student account processes and the most effective and economical means to maintain good standing.
Example of Duties:
- Researches and analyzes accounts and examines historical data to evaluate past receivable and payment history.
- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect receivables.
- Advises student/faculty/staff with proper payment schedules and the principles of credit and credit standings.
- Maintains files on all accounts with past due status, documenting recommendations in the Enterprise Resource Planning system and details of methods utilized to secure payment.
- Provides follow-up as needed to ensure obligations are satisfied and/or to determine when an account is to be turned over to a collection agency.
- Composes correspondence requiring knowledge of procedures and practices in account receivables.
- Writes promissory notes when appropriate using independent judgment within established limits.
- Provides financial counseling to discuss and resolve a debt situation; restructures or revises payment terms, recommends deferments, hardships and allowable cancelations for institutional/campus based loans.
- Provide back-up assistance to apply payments received to proper accounts, keeping accurate accounting records of each transaction, reconciling records and making necessary adjustments or corrections as needed.
- Assists other staff with difficult or complex accounts and situations, utilizing technical knowledge of Student Accounts systems, collections and procedural guidelines.
Knowledge Skills and Abilities
- Five years of related customer service and accounting experience.
- Bachelor's degree in Business Administration or related field.
- Knowledge of government rules, regulations, guidelines and procedures pertaining to federal and institutional/campus based student loans.
- Knowledge of basics of work leadership.
- Skill in compiling data and analyzing financial information for decision making purposes.
- Ability to effectively communicate.
- Knowledge of personal computer/software, PeopleSoft system, and Microsoft Office Suite.
- The ability to work effectively with people from a variety of culturally diverse backgrounds.
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.
Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.
$32,826 - $35,000
December 20, 2012 at midnight.
Applicants will be reviewed and contacted after January 3, 2013.