Account Specialist
Rosenboom - Sheldon, IA

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Works primarily with Marketing Manager, shipping and scheduling personnel to meet customer demands
  • Reads and interprets customer release schedules, translating the supplied information into production jobs
  • May generate parts pricing based on quoted pricing information
  • Communicates directly with customers by telephone or email in order to provide information about purchase orders, deliveries, pricing, and to take orders or to obtain details of complaints. ¾
  • Keeps records of customer interaction and transaction, recording details of inquires, complaints, and comments, as well as actions taken
  • Contacts customers in order to respond to inquiries
  • Refer unsolved customer grievances to designated departments for further investigation
  • Practices good work habits including being productive and efficient, staying busy by seeing work, being dependable, etc.
  • Is a productive member of his/her department and adheres to all Rosenboom policies, including safety requirements/procedures, in order to ensure a safe working environment for all Rosenboom employees
  • Is a productive member of his/her department, is responsible in matters of confidentiality and adheres to all Rosenboom policies, including safety requirements/procedures and maintaining a clean and organized work area, in order to ensure a safe working environment for all Rosenboom employees
  • Answers phones, as needed

  • Preferred Skills:
    • Keyboarding and data entry experience/training, required
    • Associates degree in a related field of study from an accredited postsecondary school, college or university, preferred
    • Relative experience, preferred
    • On site training specific to job responsibilities
    • Commitment to high standards of workmanship and continuous quality improvement is an expectation of all Rosenboom positions
    • Habits of good attendance and punctuality are an expectation and essential function of all Rosenboom positions
    • Able to apply common sense understanding to basic work processes. Carries out detailed written or oral instructions. Handles problems involving several concrete job specific variables
    • Demonstrates strong communication skills including professional telephone skills
    • Exceptional oral and communication skills
    • Reads/comprehends shipping instructions, office equipment manuals, etc
    • Communicates (speaks, understands and keeps records using acceptable format and sentence and paragraph structure) in English

    Rosenboom - 21 months ago - save job