Account Specialist
UPS - Louisville, KY

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UPS Customs Brokerage is currently seeking a Part-Time Account Specialist. The ideal candidate will be a highly motivated team player, positive, enthusiastic, persistent and must enjoy continuous learning.

The Account Specialist responsibilities include but are not limited to the following:
  • Field inquiries concerning billing discrepancies from internal and external customers.
  • Initiate inquiries to customers regarding monies owed to UPS for international shipments.
  • Performs problem resolution, credit control, and account analysis. Receives inquiries, and contact customers for resolution with billing discrepancies and see through to final resolution.
  • Maintain customer receivable accounts.
Minimum requirements:
  • A minimum of one year customer service and general office experience.
  • High School diploma or equivalent certificate.
  • Proficiency in Microsoft Office.
  • Strong attention to detail and ability to multi-task.
  • Excellent verbal and written communcation skills.
  • Proven organizational skills.
  • Knowledge of ISPS, ARCS, eTT, AR Inq, and Worldcomm preferred.
  • Spanish speaking a plus.
  • Must have very good telephone etiquette and knowledge of world geography.
  • Must complete an alphanumeric assessment and score at least 6,000 ksph.
  • The ability to project a professional image to the customer and to represent UPS in a positive manner.

OTHER CRITERIA: Employer will not sponsor visas for position.

UPS is an Equal Opportunity Employer.

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