Account Strategist, Outbrain Amplify
Outbrain Inc. - New York, NY

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Outbrain is seeking a Campaign Strategy for Outbrain Amplify, our self service product. The right candidate will be efficient, analytical and ready to take on ownership of customer relations in a new segment of our business. The account strategist will work to scale Outbrain’s great customer service to a larger client base while keeping a pulse on the user base’s needs and issues.

Responsibilities
  • Implement a process to efficiently answer support inquiries
  • Manage support requests for Outbrain Amplify
  • Track common questions and problems to develop and maintain our FAQs
  • Liaise between users and our product team to communicate common asks and issues
  • Track and report on overall spending per customer and identify customers with larger potential
  • Work closely with marketing to identify opportunities and implement programs to grow the existing user base and increase usage
Qualifications
  • 2-3 Years in Customer Support and/or Community Management or Development
  • Ability to multi-task and handle support requests on a large scale
  • A technical aptitude and desire to learn the intricacies of the Outbrain system
  • Analytical ability to monitor and identify performance trends
  • Passion for online media and the web as a marketing platform

Outbrain Inc. - 17 months ago - save job - block
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About this company
Outbrain is a small startup tackling big problems. Our goal is to build great products by cherry-picking great people, not by bloating our...