Account Supervisor
SapientNitro - Chicago, IL

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Welcome to SapientNitro, where ideas reign supreme. Here, customer experiences are what drive us, game-changing marketing is conceived, awards are won, and technology is at the very heart of bringing our creative ideas to life. There’s no shame in being ambitious here; career growth is a priority for us – we help one another climb, we don’t climb over one-another. Clients aren’t just customers, they’re partners. Integrity and a team-driven environment serve as incubators for entrepreneurial minds. Getting goose bumps? Good. If you’re ready to be an idea engineer with some of the best collaborators in the industry, let’s see where you can put your talents to work.

Job Title:
Account Supervisor

Job Summary:
Manages client relationships through the ability to understand client marketing and business objectives and develop high-level strategic plans. Monitors efforts to ensure adherence to strategic plans and objectives. Manages resource allocation towards profitability. Ensures deliverables meet strategic requirements of the client, add value to the client, and meet Sapient quality standards.

Structures and manages integrated, multi-track projects and programs
Oversees project estimations, the development of deliverables and staffing
Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects
Directly supervises the work of Account Manager(s) and Track Leads
Mentors and coaches project team members
Manages third-party partner and/or vendor relationships
Builds and maintains senior client relationships
Stays abreast of trends in the digitally enabled world and how they affect clients’ business and marketing initiatives

Experience Guidelines:
6 to 8 years of experience of account management in an agency environment
Strong interactive background a must
Accountability for budget or client revenue of $2mm
3 years of client executive experience with primary accountability for peer-level client relationships at the Manager and Senior Manager levels
Experienced with multiple campaign lifecycles from business development to final delivery
Experience leading teams with multiple discipline representation (especially technology, creative, media and strategy)
Frequent travel may be required

Bachelor’s degree required

About SapientNitro

SapientNitro SM , part of Sapient®, is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them, we influence customer behavior across the spectrum of content, communication and commerce channels, resulting in deeper, more meaningful relationships between customers and brands. SapientNitro services global leaders such as Citi, The Coca-Cola Company, Foot Locker, Singapore Airlines, Target, and Vodafone through our operations in North America, Europe, and Asia-Pacific. For more information, visit or follow us on Twitter @sapientnitro .
Sapient is a registered service mark of Sapient Corporation.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.
Keywords: Program Management, Project Management, Account Manager, Account Supervisor, Global, Project, Planning, SDLC, Project Lifecycle, Consulting, Consultancy, Scope Management, Technical Project Manager, Development Manager, Principal, Consultant, Technical Lead, Project Lead, eBusiness Manager

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