Account Supervisor
Trisect - Chicago, IL

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Our close-knit culture is based on the belief in the power of ideas. Our differentiated approach enables us to be nimble and flexible to meet the specific needs of our clients. Trisect’s success is built upon proven success in delivering big, retail-centric, campaign-worthy ideas.

Specific Responsibilities

Gather marketing intelligence in order to determine business implications and strategies for client business and new products

Organize, craft and present lengthy presentations

Serve as liaison with clients, partner agencies, and client partners as needed to move projects forward (sometimes with limited information)

Client Relationship Building/Maintenance

Manage and lead the agency’s day-to-day relationship with key client contacts

Acquire an in-depth knowledge of, and be conversant in, each client’s industry/business – their key issues, competitive environment and industry trends

Display/demonstrate confidence and authority as the day-to-day voice of the agency team

Internal Team Management

Work with the Account Director to learn the agency business, best practices on managing and working with the internal team, agency process, and project management

Work with Strategic Planner and/or Account Director to create and deliver internal briefing documents to the team

Effectively assign, delegate, coordinate and monitor the work of agency staff members assigned to client projects

Manage the financial health of the business – including generating reports, partnering with HR to manage staffing and utilization, as well as partnering with Finance to ensure compliance with client’s procedures

Manage relationships with outside vendors on an as-needed basis

Mentor, train, and manage direct reports in learning, and complying with, agency process

Effectively present the agency’s decisions, recommendations and creative product to a range of client audiences

Provide clear, concisely written documents for internal use as well as client meetings

Qualifications & Experience

Bachelor’s Degree, preferably in Marketing or Advertising

5-7 years account management experience

Prior supervisory experience

Preferred experience working in/with a pan-agency team

Skills/Competencies Required

Flexibility and resourcefulness to adapt to changing direction

Exposure to working in digital platforms such as email, mobile (limited part of role)

Strong presentation skills – organizational and writing

Strong project management skills: ability to organize workload and workflow of large, complex programs as well as the ability to successfully focus the efforts of agency personnel so that projects are completed as proposed – on time and within budget

Thorough knowledge of print and video production techniques to enable partnership with agency production staff to lead production process and achieve client objectives

Diplomacy: ability to question and challenge when appropriate, ability to work with external organizations to accomplish goals amidst competing agendas

Excellent communication and relationship-building skills: ability to up-sell Trisect services to meet client’s needs while growing business for the agency; resourceful and proactive in meeting client requests

Attention to detail

Ability to use consumer insights to provide inspiration to creative and media

Team player mentality: willingness to raise a hand and pitch in where needed; ability to work with a wide range of people

Critical thinking skills

Comfortable working in a fast-paced, dynamic environment

Trisect - 10 months ago - save job - block
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