Account Supervisor
Venables, Bell & Partners - San Francisco, CA

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vbp orange is seeking an Account Supervisor on a core piece of business. We are looking for a leader on the account and key representative on a day-to-day basis. We are looking for a trusted advocate for smart strategy and great work. The role is unique because it is not limited to traditional or non-traditional advertising campaigns. vbp orange is an innovation consultancy that utilizes design thinking to affect our clients’ businesses. The ideal person would fit the following description.

Core Responsibilities

vbp orange is working with a luxury automotive client to develop a customer experience communications program to help drive loyalty and positive customer experience perceptions of their brand. The ecosystem is complex ranging from internal corporate stakeholders, regional stakeholders, dealers and ultimately shoppers and owners. We are looking for a solid strategic Account Supervisor who will be a key player in bringing this to life through smart and creative thinking with an eye towards unique communications solutions internally and ultimately to consumers.

Inherent Qualities

A strategic thinker , someone who looks at solving problems not just executing campaigns.

A knowledge seeker , someone who is passionate about understanding the real problems at-hand and finding unique and user-centric ways of solving these problems

A design thinker , someone who is interested in this new way of thinking in the marketing world. If you’ve ever worked at a place like IDEO or have been interested or have experience in design thinking, you would be the right type of person

A flexible team member , someone who doesn’t always believe in a linear approach.

A team driver , someone who is a leader on the team, guiding the account, strategy and creative team members forward towards a similar goal.

A relationship-builder , someone who believes that relationships internally and with the client lead to the best solutions.

A master communicator , someone who is adept at communicating with key clients at varying levels as well as internally throughout vbp orange and Venables Bell & Partners


8 – 10 years of experience in advertising, innovation consultancies or client-side marketing or customer experience groups.

Experience working with larger clients who have complex ecosystems. Automotive or luxury experience a bonus but experience with franchisees or companies that have multiple touch points would also be helpful (i.e., store experiences)

Skills in driving user behavior through programs beyond advertising. For example, CRM or experiential efforts, even web design experience would be applicable to apply user journey to desired behavior.

Skills in leading creative development for deliverables like brand identity outputs, collateral, internal websites and employee materials, events and promotion materials, etc.

Proficient in all fundamental responsibilities of a client liaison – budgeting, billing, timeline management, setting expectations, managing many moving parts.

Natural ability to manage-up and mentor future stars.

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