Account Support Representative
BoardVantage - Menlo Park, CA

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Boardvantage is looking for an Account Support Representative to join our support team. The account support representative will handle incoming customer calls and serve as the primary contact to customers that require support with our product applications and in resolving complex technical issues. The Account Support Rep will report to our Support Manager.

Responsibilities:
Resolve issues raised by customers

Provide in-depth technical support to customers and account managers regarding computer and network issues in various environments

Clearly document issues for engineering to resolve technical concerns of the customer

Test product enhancements/fixes prior to release to customers

Document all customer interactions using a case tracking system

Update status of open cases to customers and account managers to ensure resolution of customer queries

Required Skills/Experience:
Strong phone and written communication skills

Upbeat and pleasant phone demeanor

Self-motivated and proactive team player

Familiarity with interacting with executives

Ability to work effectively with demanding customers

Ability to communicate technical concepts in simple terms

Strong analytical and problem-solving skills

Experience troubleshooting in a Windows environment (Macintosh experience a plus)

Working knowledge of CRM and call tracking systems

2 years MS Office Suite experience

2 years help desk experience

Must have schedule flexibility

Fluent in English

Strong oral and written communication

Bachelor's degree
To apply for this position, please send your resume to czamora@boardvantage.com

About this company
BoardVantage is a preeminent software-as-a-service company located in Silicon Valley. Our primary solution is a secure, hosted portal that...