Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Produce and underwrite new and renewal business in a market segment including building and maintaining productive relationships with assigned agents/brokers.
Consistently achieve budgeted financial results (premium, loss ratio, retention, commissions, pricing, new business, premium collection, and expense management) through superior service, renewal retention and responsiveness to new business submissions.
Interact and collaborate with a team of market segment colleagues and other critical internal/external business associates.
Underwriting, service, and sales responsibilities are focused from an inside the office position.
Underwrite and assess commercial surety bond product risk across multiple states and regions. Make appropriate decisions within own underwriting authority and make appropriate recommendations to Underwriter 2.
Understand and execute segment strategies and produce budgeted financial results.
Within authority limit, make quick, sound decisions and negotiate terms and conditions consistent with Bond market segment requirements and standards and within submission timeframes.
Continuously manage book of business (maintain quality of business required by segment strategy).
Accountable for accurate underwriting documentation/ information in account management systems and adherence to documentation standards.
Understand, embrace, execute and foster Bond Guiding Principles/Best Practices.
RESPONSIBILITIES SALES MANAGEMENT
Develop productive agency/client relationships in support of business objectives through a disciplined sales management approach (i.e., planning and follow-up for agent/broker and end customer interaction) in support of business objectives. Effectively assist in development and executing sales plan primarily through telephone and e-mail interaction with agents, brokers and clients, as well as occasional customer visits with emphasis more on inside than outside marketing and sales activity.
Develop relationships with clients to establish the foundation to interact and effectively deal with account issues as appropriate.
Develop relationships w/ key agencies and internal teammates to help further and reach individual and team goals. .
Identify and capture new business opportunities via the renewal or submission process and effectively cross sell Bond market segment, and Travelers products/businesses. .
Participate in Regional market segment meetings.
Demonstrate superior customer service standards (consistency, quick response, knowledge of products).
Convince / persuade others to help achieve underwriting, sales and production goals and understand and work towards strategic objectives.
Customer interaction focuses on meeting customer expectations relative to response time and knowledge of products and business.
Demonstrate operational excellence by complying with Best Practices and managing desk to meet customer expectations.
Work tactically with brokers and agents to ensure appropriate level of understanding of company goals and objectives.
Represent the organization to internal and external customers.
Conduct self in a professional manner both internally and externally.
Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships.
Effectively communicates and collaborates with colleagues on team, Regional Offices, and Home Office.
Ability to communicate difficult decisions.
Adept at framing issues and solutions for agents, brokers, customers, and Underwriter 2.
Ability to communicate with confidence and influence outcome of interactions.
COMPETENCIES TEAM/INTERPERSONAL /DEVELOPMENT
Work well independently as well as in a team environment.
Communicate and collaborate with colleagues on team, Hub, and Home Office (may include collaborative table).
May participate in industry functions to develop visibility in the marketplace, network with key players in the industry, and increase knowledge of the industry (PLUS, AGC, Surety Assn., Banker Assns).
Promote the growth and development of less experienced staff members and foster an energized environment.
Participate on projects having an impact on the business.
Assist in Trainees development on basic functions of the position.
Keep teammate(s) and Management apprised regarding business developments/ marketplace trends.
Ability to make quick, sound decisions and recommendations with appropriate decision basis and negotiate terms and conditions.
Develop ability to think strategically and to understand a situation (accounts, competitive environment, product changes) and develop a strategy to achieve the desired outcome.
Possesses a strong work ethic.
Ability to overcome obstacles.
Work well independently as well as in a team environment.
Ability to manage workload without assistance.
Consistently meets customer expectations.
Highly motivated to meet requirements of position.
Demonstrates strong customer service skills.
Developing productive agency/client relationships in support of business objectives (internal/inside focus).
Demonstrated leadership characteristics and traits:
Cross selling initiatives
Respect and trust of agents and colleagues
Consistently demonstrates integrity, and initiative.
Takes accountability for development
Sense of urgency
Takes ownership and responsibility for decisions and outcomes
Share success with the team
Developing a broad perspective and interest of the market segment, Region, Bond, and Travelers.
Developing understanding of the dynamics of the organization.
Developing knowledge of underwriting new and more complex products and increase underwriting authority.
Developing sales and marketing skills based on experiences
Expanding perspective of market segment and Bond.
Continuing to develop financial analysis.
Taking AFSB/RPLU/CPCU classes (optional).
Proficient in most segment products.
Qualify for and utilize appropriate level of field underwriting authority.
Strong analytical skills.
Financial analysis skills.
Ability to use all Bond technology tools proficiently.
Develop effective sales management skills (internal/inside sales focus).
Ability to effectively grow production and earnings from assigned agents through renewal and new business submissions.
Develop a disciplined sales management approach (planning and follow-up) for agent/broker and end customer interaction.
Position located in Exton, PA (Chester County, PA)
College degree preferred
Surety and/or insurance experience preferred
Flexible work hours required
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers - 21 months ago
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