Accounting Application Support Analyst
Southeastern Data Cooperative SEDC - Atlanta, GA

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Job Description SEDC is looking for sharp, career-minded individuals to join our Technical Software Customer Support team.

Our Product Support Specialists provide both phone based and on-sitetechnical support activities for our billing and accounting applications which include:

-Problem identification, research and resolution over the phone & email

-Developing work orders to meet customers needs or to address software bugs.

-Researching customers current software capabilities

-Assisting with evaluation of customers current business processes

Qualifications -Excellent customer service skills.

-Solid research and problem-solving skills

-Pleasant telephone demeanor and good communication skills

-Demonstrated data/numbers aptitude and be well-versed in interpreting & manipulating data and spreadsheets.

-Two to Five years previous experience in technical software application support or implementation role.

-Typically individuals in this role will possess and Bachelors degree or equivalent experience.

Additional Information