SEDC is looking for sharp, career-minded individuals to join our Technical Software Customer Support team.
Our Product Support Specialists provide both phone based and on-site technical support activities for our billing and accounting applications which include:
-Problem identification, research and resolution over the phone & email
-Developing work orders to meet customer’s needs or to address software bugs.
-Researching customer’s current software capabilities
-Assisting with evaluation of customer’s current business processes
-Excellent customer service skills.
-Solid research and problem-solving skills
-Pleasant telephone demeanor and good communication skills
-Demonstrated data/numbers aptitude and be well-versed in interpreting & manipulating data and spreadsheets.
-Two to Five years’ previous experience in technical software application support or implementation role.
-Typically individuals in this role will possess and Bachelors’ degree or equivalent experience.
Southeastern Data Cooperative SEDC - 12 months ago