Accounts Receivable Ops Manager
OPENLANE - Arizona

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OPENLANE is the leading online wholesale marketplace for used vehicles in North America. The wholesale used car marketplace connects businesses that are sellers and transporters of used vehicles (such as manufacturers, leasing companies, rental companies, corporate fleets and automotive dealers) with businesses that are buyers and sellers of used vehicles (automotive dealers).

Job Purpose

Act as a representative of OPENLANE responsible for maintaining daily integrity of all Accounts Receivable activities. Primary responsibilities are the management of three departments including Floorplans, Cash Applications, and Collections. Adhering to the requirements/SLA’s set forth by OPENLANE. Integrate fully automated Floorplans (for customer payment processing). High involvement in UAT and UAT process development. Responsible for developing and maintaining positive relationships, with both internal and external customers. Ensuring compliance with and ongoing development of all AR Operations and Finance controls, policies and procedures.

Duties and Responsibilities

Employee Management

Employees with varying degrees of skills and capabilities.

Deal professionally with employee conflict as needed

Semi-annual and annual reviews, fostering employee professional development/mentoring.

Day to day management of the A/R team including Collections, Floorplans, and Cash Applications.

Monthly preparation of relevant reporting by which to communicate and track key AR components.

Responsible for maintaining key AR components/metrics within established SLA’s, minimizing Bad Debt.

Providing analysis and reporting as required to ensure thorough understanding of anomaly’s or overall performance changes due to business operations.

Floorplan Operations

Coordinating operational activities with numerous banking institutions to expand Floorplan partnerships.

Building Floorplan partnership relationships geared toward deeper integration with OpenLane.

Coordination with Engineering and Data Services for Floorplan configuration and setup.

Workflow efficiencies, Process Improvements, Documentation

Critical assessment of workflow processes and implementation of changes to improve efficiencies.

Create Policies pursuant to changing business needs and/or document policy changes as needed.

Effectively communicate Process and policy changes to department to ensure awareness of changes to the business and the impact to the team.

Ensure understanding of the AR Polices and procedure and adherence to same.

User Acceptance Testing (UAT)

Software release testing for items that may have impact to AR team including Collections, Cash Applications, and Floorplans.

Perform key role in developing a robust end to end UAT process involving stakeholders throughout the organization.

Key driver for improvement requests based on needs of the business, working closely with Business Analysts to properly document the full scope of the projects.

Interdepartmental Communications and relationships

Coordinates operational activities with Pre and Post Sales, Program Directors, Production Support and Clients.

Tracks and responds to all urgent issues for the team, including between physical and on-line auctions.

Work closely with Sales and Operations to provide better Company-wide awareness of AR departmental challenges and repercussions of operational decisions on key AR metrics.

Gather information from various sources to reconcile problematic tasks in a timely manner

Perform other duties as directed by Department Director which may include special projects etc.


All qualifications must comply with OPENLANE policy & procedures.

Job specific qualifications include:
Strong verbal and written communication skills.

Excellent organizational skills with strong attention to details.

2+ years experience in an accounting environment and thorough knowledge of basic accounting principles.

2+ years of supervisory or management experience within an accounting environment.

Strong customer relations / interpersonal skills.

Microsoft Office with an intermediate level Excel knowledge.

Ability to put together a concise PowerPoint and/or Visio Presentation.

SAP, V1, and SalesForce knowledge a plus – general accounting understanding and comprehension.

Ability to effectively communicate business requirements (issues) in written form and perform the function of liason between the business unit and Engineering team.

Bachelor’s degree in business or accounting preferred but not required.

Working Conditions

The basic hours for this position are standard business hours as determined by the company and the department

Physical Requirements

This position is designed around the standard office environment.

OPENLANE is a dynamic, challenging, fun, profitable and growing company that has been in business since 1999. We are headquartered in Redwood City, California and have offices throughout the U.S. and Canada. We have pioneered Internet vehicle remarketing and operate more programs in the U.S. and Canada than any other company. All qualifications must comply with provincial human rights legislation and OPENLANE policy & procedures.

OPENLANE offers generous benefits including a competitive salary, sick, personal and vacation time, medical/dental/vision coverage, STD/LTD disability insurance, life insurance, vehicle discount programs and company matched 401(k) plan. We are an Equal Opportunity Employer.