Accounts Receivable Representative
Concentra Inc. - Westminster, CO

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JOB SUMMARY: Account Resolution via communications with employers, insurance companies, TPA’s and labs.

Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

A healing focus

A selfless heart

A tireless resolve

MAJOR DUTIES AND RESPONSIBILITIES:
Primary Functions :
Account resolution via communications with employers, insurance companies, TPAs and labs

Incoming customer service calls with clients.

Processing rebills & correspondence.

Managing aging reports.

Submit employer profile updates and information as necessary.

All other duties, as assigned

A/R Aging Report

Outgoing calls to insurance companies, employers, etc.

Adjustments are applied when appropriate

Generating rebills for outstanding A/R

Handle Employer Issues

Documentation

Document notes into billing system

Request documentation from clinics to support charges

Address correspondence and customer requests

Generate rebills for open balances

Correct insurance information and redirect bills to appropriate payor

Update employer changes and re-submit corrected bills

Rebills

Generate rebills for open balances

Correct insurance information and redirect bills to appropriate payor

Update employer changes and re-submit corrected bills

WORKING CONDITIONS/PHYSICAL DEMANDS:
Office environment

Sitting for extended periods of time

Heavy telephone work.

Concentra's Data Protection Commitment
  • Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
  • Every Concentra colleague has the responsibility to adhere to data protection principles.
  • If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Required Skills

JOB-RELATED SKILLS/COMPETENCIES:
Excellent communication and organizational skills

Problem solving skills and ability to handle multiple tasks

Excellent writing and documentation skills required

Required Experience

EDUCATION/CREDENTIALS:
High school diploma or equivalent/some college preferred

JOB RELEVANT EXPERIENCE:
Minimum of one-year collection experience (occupational health preferred).

Medical billing courses may take the place of on-the-job experience.

Microsoft Excel, Outlook, Word experience desired

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra Inc. - 20 months ago - save job - block
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About this company
297 reviews
Concentra Managed Care, Inc. is the leading provider of healthcare management and cost containment services to the workers' compensation,...