The Accounts Receivable Supervisor supervises the
day-to-day operations of the Managed Care Unit.
Trains and orients new staff to the policies and procedures of the
Managed Care payers, the Practice specific billing policies, and the policies
of the Physicians Organization Business Office.
Identifies opportunities to improve accounts receivable follow-up,
develops and executes plan. Collaborates
with the unit manager to evaluate and analyze accounts receivable. Assigns work to the accounts receivable staff
based on AR analysis. Monitors staff
performance for quality, evaluates performance and provides feedback and
education to each staff member. Works
jointly with the manager in the execution of the annual performance
appraisals. Actively participates in the
hiring of new employees. Provides unit
manager with recommendations of any required disciplinary actions related to
Evaluates the performance of the existing staff
by reviewing the Physician Organization (PO) practice management system (PMS)
reporting tools. Provides feedback to
staff members based on the findings, and answers questions related to AR
activities. Documents all findings and
makes recommendations to the unit manager.
Develops performance improvement plans for manager to distribute to
staff. Makes recommendation to manager
of any disciplinary action related to work performance. Cross-trains staff members on the different
practices serviced by the PO Business Office to ensure coverage in periods of
absence and to enhance and encourage skill development.
Participates in the interview process to screen
potential candidates and evaluate skill sets against position
requirements. Trains and orients new
staff to the policies and procedures of the payers, practices, and PO Business
Office including the use of the PMS and web based tools to resolve AR. Provides feedback and development goals to
employee on a regular basis during the probationary period based on documented
findings using the PMS reporting tools.
Makes recommendations to manager regarding the performance levels for
the probationary review.
Monitors all PMS work lists for the Managed Care
accounts receivable on a monthly basis and assigns system access to work files
to maximize efficiency and workflow.
Ensures all monthly and quarterly tasks are performed including the
review distribution to staff of the outstanding payer appeals, partial pay
reports, no rejection reports, and recommendation of any other reports to be
developed to the manager.
Creates and runs system queries as needed and
utilizes the PMS standard reports to monitor and analyze accounts
receivable. Presents findings to the
unit manager and adjust PMS work lists to target areas of need based on
analysis. Identifies AR trends related
to Managed Care credentialing issues and reports those issues to management. Upon request, assist with Managed Care
enrollment updates by notifying enrollment personnel, working with the
insurance company’s Provider Relations Representative, and/or requesting action
to update a dictionary entry or claim form logic through the systems support
Performs month end AR routines including but not
limited to: global write-offs,
allowances, and transfers for all practices under contract with the POBO using
system queries to maximize AR performance.
Collects time sheets and reviews the information
against the unit sign-in book for bi-weekly payroll. Evaluates accuracy of all information
presented on the time sheet including but not limited to the reporting of
scheduled or unscheduled vacation, personal and sick time, or occurrences of
lateness before presenting them to department administration for processing.
Acts as the primary contact for the staff
members to report occasions of absence or lateness. Addresses policy violations immediately with
unit staff members, documents actions taken, and reports occurrences to manager. In the absence of the manager, escalates
problems requiring immediate attention to the next level of Senior Management.
Communicates regularly and develops
relationships with third party payers to resolve unpaid receivables. Reviews and recommends settlement agreements
according to practice approved negotiation rates.
Performs other related duties as assigned.
A minimum of 5 years of multi-specialty
physician billing and collection experience in a large academic center.
Must be proficient in Microsoft Word and Excel,
and have experience creating and running database queries.
Skill and Abilities
Creative thinker and problem solver; ability to
Demonstrated proficiency in Microsoft Word and
Excel, and experience creating and running database queries.
Demonstrated knowledge of third party healthcare
In-depth knowledge of CPT and ICD-9 coding and
automated practice management systems.
Demonstrated organizational skills and ability
to pay close attention to detail.
Demonstrated strong communication and
interpersonal skills; demonstrated ability to interact with multiple
constituencies and exercise "people skills".
Demonstrated ability to exercise standards of
Demonstrated ability to manage multiple projects
and overlapping deadlines, for individual work and delegated teams.
Skilled in determining strengths and weaknesses
in subordinate staff, and able to identify areas for growth. Demonstrated ability to coach, train and
provide staff development.
No relocation assistance is provided for this position.
Visa sponsorship is not available for this position.
Founded in 1898, and affiliated with what is now New York-Presbyterian Hospital since 1927, Weill Cornell Medical College is among the top-ranked clinical and medical research centers in the country. In addition to offering degrees in medicine, Cornell also has Ph.D. programs in biomedical research and education at the Weill Graduate School of Medical Sciences, and with neighboring Rockefeller University and the Sloan-Kettering Institute, has established a joint MD-PhD. program for students to intensify their pursuit of Cornell's triple mission of education, research, and patient care.
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