Adjudication Specialist
Accurate Background, Inc. - Lake Forest, CA

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Company Overview:

A leader in the background screening industry, Accurate Background is trusted by organizations worldwide. We focus on the development of robust delivery and distribution tools through the use of technology to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on the level of flexibility and customization our technology offers. Employers ranging from small businesses to Fortune 100 companies in a wide range of industries have chosen Accurate Background because of our ability to adapt and streamline their background screening program based on each client’s unique hiring process. Our customizable technology solutions and experienced, forward-thinking executive leadership has led to unprecedented growth. In fact, Accurate Background’s focus on technology and customer satisfaction has earned us nationwide recognition on Deloitte’s Technology Fast 500 in North America, HRO Today’s list of Top Screening Providers, and Workforce Management’s Hot List of Screening Providers.

Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

Job Summary:
The Adjudication Specialist will ensure proper completion of background checks by reviewing results of all aspects of report. Ensure timely completion of work queue assigned; identify possible solutions for clients for improved client experience and knowledge; work with cross-functional departments to ensure information reported is sensible, accurate and completed in a timely manner; provide recommendations to Management, Account Managers, etc. on how to improve service delivery for client; track errors identified during the background screening process and provide progress reports to management; provide client level reports as needed.

Expected Accomplishments:

First 30 days:
•Learn basic aspects of all background screening processes, including, but not limited to, criminal searches, employment and education verification, drug testing, credit reports, adjudication, etc.
•Document process
•Learn to use various client specific guidelines and how to apply them to the report
•Manually process incoming results from designated queue

First 60 days:
•Ramp up knowledge and skills to comfortably achieve specified daily production goals
•Manage progress of report based on client expectations
•Assist in solidifying process and identifying areas of improvement

On-going:
•Maintain, if not exceed, client expectations and service level agreements; improve and service delivery as needed
•Respond to escalated issues
•Work closely with management in creating solutions to client requests
•Other duties as assigned

Requirements
•Ability to acquire knowledge of criminal searches, education and employment verification, drug testing, and/or other products offered
•1-2 years work experience; office setting preferred
•Knowledge of FCRA and state compliance a plus
•Experience in Production environment a plus

Education & Experience
•Bachelor's degree specializing in Criminal Justice/Political Science or related work experience preferred
•Experience with a background screening or human resources firm a plus

Skills & Qualifications
•Intermediate knowledge of: MS Word, MS Outlook, and Excel
•Strong familiarity with the internet
•Excellent written and verbal communication skills
•Type 60 words per minute
•Self-motivated and proactive with great attention to detail

Working Conditions
•General office environment
•Deadline driven tasks

Company Benefits:
Competitive compensation
Comprehensive medical, dental and vision benefits
Supplemental benefit options
Generous Paid Time Off
401(k) Plan

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this task. They are not intended to be construed as an exhaustive list of all job responsibilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.

Accurate Background, Inc. - 23 months ago - save job
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