Adjuster M13
City of Albuquerque - Albuquerque, NM

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Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Investigate, negotiate, adjust and settle a variety of claims filed against the City including workers compensation claims and/or general liability claims; apply knowledge of applicable laws and policies to determine disposition of claims and perform a variety of technical tasks relative to assigned areas of responsibility.

Minimum Education, Experience And Additional Requirements:

Related education and experience may be interchangeable on a year for year basis.

Associate's degree in business, public administration, risk management or a related field, plus four (4) years experience in claims administration or a related field.

Possession of a New Mexico Driver's License (Class D) or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within 6 months from date of hire.
Possession of a valid New Mexico Adjusters License and become bonded within six (6) months from date of hire.

Preferred Knowledge:
  • Principles and procedures of insurance claim processing
  • Methods and techniques for financial auditing of insurance claim invoices and payment processing
  • Basic operations and activities of a claims settlement program
  • Modern principles and practices of claims administration
  • Methods and techniques of field investigations
  • Basic mathematical principles
  • Methods and techniques of evaluating and assessing personal or property loss
  • Principles and procedures of record keeping
  • English usage, spelling, grammar and punctuation
  • Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities:
  • Evaluate and determine claim liability
  • Negotiate claims settlements
  • Perform field investigations to determine exact facts and causes of loss
  • Audit and approve medical invoices for payment
  • Learn complex data gathering principles and practices
  • Interpret and explain City policies and procedures
  • Communicate clearly and concisely
  • Perform the essential duties of the job with or without reasonable accommodation
  • Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public

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