Administrative Aide, Grade 13
Research Foundation for Mental Hygiene, Inc. - New York, NY

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DESCRIPTION

Administrative Aide needed for customer service for the Center for Practice Innovations (CPI) and user support on CPI's Learning Management System (LMS).

The CPI works with state agencies, local government agencies, and over 1,000 provider agencies across NY State. Its mission is to promote the widespread availability of evidence-based practices to improve mental health services, insure accountability, and promote recovery oriented outcomes for consumers and families. To help promote training in evidence-based practices, the Center uses a learning management system, which is a web-based e-learning platform used to administer, document, track and report training.

This position requires a highly organized individual with excellent customer service and administrative skills who relates well to a diverse group of the public including, but not limited to, consumers of mental health services, family members, researchers, senior executives, trainers, clinicians, administrators, and service vendors.

DUTIES

This is primarily a customer service position and this individual will communicate through telephone and email with potential and current users of CPI's LMS and other services. Communication will typically be in response to user inquiries about the LMS, CPI's upcoming trainings, and general inquiries about the Center.

Primary duties are related to providing technical assistance services and managing the resolution of LMS issues. These may include resolving incidents, processing requests, updating data bases, providing support to learners who access training and register for events, investigating and resolving customer concerns, data entry, and preparing spreadsheets. Incumbent will also provide administrative support to the Center by, ordering supplies, processing pay orders, basic accounting, helping to organize meetings, and other duties as assigned.

Incumbent must be extremely personable and possess excellent communication skills. Must provide excellent customer service, exhibit strong follow through, establish and maintain effective working relationships with staff and end-users.

QUALIFICATIONS

Bachelor's degree preferred and experience required; must have at least one year of experience in customer service; applicants MUST be proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint ; requires demonstrated strong written and verbal communications skills.

The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system and do not receive state fringe benefits. Excellent benefits package, AA/EEO Employer.

Applications will only be accepted through website at: http://corporate.rfmh.org then click on Employment Opportunities. Applications will be accepted only during the posting dates as listed at the top of the job announcement.

This is primarily a customer service position and this individual will communicate through telephone and email with potential and current users of CPI's LMS and other services. Communication will typically be in response to user inquiries about the LMS, CPI's upcoming trainings, and general inquiries about the Center.

Primary duties are related to providing technical assistance services and managing the resolution of LMS issues. These may include resolving incidents, processing requests, updating data bases, providing support to learners who access training and register for events, investigating and resolving customer concerns, data entry, and preparing spreadsheets. Incumbent will also provide administrative support to the Center by, ordering supplies, processing pay orders, basic accounting, helping to organize meetings, and other duties as assigned.

Incumbent must be extremely personable and possess excellent communication skills. Must provide excellent customer service, exhibit strong follow through, establish and maintain effective working relationships with staff and end-users.

Research Foundation for Mental Hygiene, Inc. - 20 months ago - save job - block
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