Administrative Assistant, Clinical
Senior Whole Health - New York

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Position Summary:
                          The Administrative Assistant, Clinical provides administrative and scheduling support to the Director of Clinical Services and the Utilization Care Managers ensuring efficient, professional and confidential services. Support services include data entry, telephone communication with facilities and members regarding benefits and referrals, communication with the care management team regarding member and facility information, managing forms, monitoring admissions, discharges and transfers between care settings under the supervision, documenting information scheduling in-home assessments with members and their caregivers.

                          Essential Functions/Responsibilities:

                          A. Assist Utilization Care Managers with the following:
                          • Answer incoming calls from facilities to review members’ benefits and eligibility
                          • Input referrals
                          • Communicate with facilities regarding member status and input information into electronic record
                          • Communication with nurse care managers regarding members’ discharge status
                          • Communicate SNF and rehab screening requirements and manage forms
                          • Input case-specific data
                          • Assist in preparation of documentation and meeting schedules for clinical rounds
                          B. Assist in organizing, scheduling and managing data for member assessments
                          • Maintain and manage scheduling and tracking initial and reassessments for new applicants and members on a daily basis
                          • Prepare assessment lists by nurse care manager on a monthly basis and provide to nurse care managers and per diem staff
                          • Prepare necessary documents on members scheduled for assessment and provide to nurse care managers
                          • Contact family/member to schedule assessment and identify interpreter needs
                          • Schedule assessment visit with interpreter as needed
                          • Provide demographic information and driving directions to nurse care manager
                          • Track status of assessments and obtain nursing documentation
                          • Record and monitor status of state assessments and obtain outcome
                          • Coordinate and submit results to Enrollment
                          • Provide feedback to supervisor regarding assessment issues
                          • Proficient in Microsoft Office package; Excel essential
                          • Knowledge of administrative functions, with scheduling experience preferred
                          • Some knowledge in health care related field and medical terminology preferable
                          • Customer service focus
                          • Highly developed written and communication skills E


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