Program Administrator HEARNOW
Starkey Hearing Technologies - Eden Prairie, MN

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Starkey Hearing Foundation has an amazing opportunity for an Administrative Assistant to support the HEAR NOW program. Essential

Duties for this position are:
  • Retrieve phone calls requesting applications for assistance
  • Process Application fees
  • Copy, fax, mail, email applications as requested
  • Perform daily filing. At a minimum, filing must be performed weekly
  • Maintain miscellaneous internal tracking spread-sheets for applications and fee payments
  • Provide assistance to clients regarding application questions
  • Provide assistance to providers regarding applications, follow up, status checks and instrument orders as needed
  • Contact clients with questions or clarifications that arise on applications
  • Contact providers with questions or clarifications that arise on audiological documents and/or hearing instrument orders
  • Follow up with clients and/or providers on incomplete applications
  • Review new applications
  • Perform data entry tasks – create records for new applicants, update existing records, enter information on hearing aids ordered, hearing aid donations
  • Answer/return phone calls
  • Solve problems regarding internal/external concerns about applications

Requirements Education
  • High school degree or equivalent required

  • Minimum 1 year customer service experience preferred
  • Experience working with Macintosh or PC preferred

  • Basic knowledge of Windows ;95, Excel and Word preferred

Skills & Abilities
  • Excellent oral and written communication skills required
  • Good organizational skills required
  • Good problem solving/troubleshooting skills required
  • Ability to type 35 WPM required
  • Letter writing skills required
  • 10 key skills a plus
  • Excellent phone skills/etiquette required

Transforming the hearing care industry

Starkey Hearing Technologies is a recognized world leader in high quality audio technology. We serve our customers by providing a broad range of hearing devices that meet a variety of hearing needs. Through unsurpassed customer service practices, we strive to bring a human touch to hearing healthcare. Starkey Hearing Technologies' family of companies includes Audibel, Micro-Tech, NuEar, and Starkey. Starkey Hearing Technologies is an Equal Opportunity Employer.

Benefits of employment

We offer our full time associates a full benefits package that includes a generous Paid-Time-Off (PTO) plan, Profit Sharing, 401(k), Employee Stock Ownership Plan (ESOP), Health and Life Insurance, Short and Long Term Disability and Flexible Spending. What's more, we're committed to helping our associates attain their full potential through in-house and on-the-job training, and tuition reimbursement.

About this company
14 reviews
As a Starkey Hearing Technologies’ brand, Starkey is much more than the hearing aids we produce. Starkey is an experience. One that...