The Administrative Assistant is an urgent opening for a motivated and detail-oriented candidate with terrific computer skills. The Administrative Assistant is the primary support person for activities pertaining to client satisfaction. He/She will serve as the key contact for select accounts.
Essential Duties and Responsibilities:
Log and track all client requests.
Copy and distribute client updates, requests, and any necessary info to appropriate staff.
Manage monthly reports, as needed.
Work closely with account manager.
Work closely with management and various departments to meet client expectations.
Monitor quality and accuracy of all outgoing printed material for client (forms, labels, envelopes, reports and correspondence).
Keep management abreast of relevant client issues and concerns.
Maintain inventory levels and reordering procedures of the client.
Follow-up to ensure client requests are processed in a timely manner.
Coordinate broker mailings and special projects.
Work with supervisors to train and update database regarding clients products and programs.
Assist when necessary with training, coordination and development of materials.
Recommend corrective services to adjust customer complaints.
Answer inbound phone lines related to clients and supply requested information in a timely manner.
Assist with documentation of daily processes.
In account managers absence field questions, problems and requests.
Back-up admins with their work, when needed.
Exceptional customer service phone skills
Experienced in office protocol
Strong Excel and Word background REQUIRED
2 years experience in a corporate setting handling client-related issues
Strong interpersonal and communication skills
Learn more about Administrative Assistant
CareerBoard - 9 months ago