The RPI Administrative Assistant is responsible for clerical and administrative support for RPI department. Providing high quality customer service, the RPI Administrative Assistant ensures that the administrative needs of the department are met and in compliance with agency policies and procedures. |
Provides clerical support, including data entry, typing, copying, and other responsibilities. Fills out forms, files, and updates logs. Responsible for dispensing mail to recipients. Responsible for documenting accurate updates on recipients in Welligent.
Conducts intakes on new recipients. Updates and maintains files required to input recipient benefits and issue weekly stipends. Performs basic troubleshooting to resolves recipient issues. Assist recipients in obtaining and maintaining stable living arrangements and negotiating rent.
Acts as the liaison to outside agencies. Process checks in the absence of the RPI/Client Services Manager. Performs functions that further the department.
And, other duties as assigned.
EDUCATION AND KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS:
Education and Experience
-High School Diploma or equivalent
-2 years or more experience in an administrative role
-Bachelor’s Degree in related field
-Must not be on active parole or probation
-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
Skills and Abilities
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities
-Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed
-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
-Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
-Experience working with criminal justice population
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