Administrative Assistant I Provides administrative support to Adult Protective Services (APS) staff specifically in an In-Home community unit. Work involves typing, filing, maintaining records, and providing assistance to staff and clients. Interacts routinely with Texas Department of Families and Protective Services (DFPS) staff and the general public.
Essential Job Functions:
Performs data entry using Information Management for the Protection of Adults and Children in Texas (IMPACT) and other electronic programs/systems. Prepares and maintains unit statistical reports, case records and maintains various forms and reports. Types correspondence, forms, travel vouchers, meeting notes, performance evaluations and other documents to support work of the unit. Provides administrative assistance to staff in matters of office processes and operations including solving office software and equipment problems, arranging meetings, and taking notes. Prepares various forms and assists staff with the arrangement and reimbursement for travel; assists with training activities as needed to backup other unit administrative assistants. Maintains a Master Tracking System for progress updates, and develops and maintains various forms, case files and reports. Operates copy and fax machines to duplicate and transmit material. Answers and screens phone calls; takes and routes messages. Receives and routes mail. Greets visitors, responds to general questions, and directs visitors to proper location. Performs other duties as assigned and required to maintain unit operations. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
Knowledge of office practices and administrative procedures. Skill in establishing and maintaining effective working relationships. Skill in effective verbal and written communication. Skill in working in an office supporting several staff members. Ability to intact with all levels of staff. Ability to work independently in a fast-paced environment. Ability to operate a personal computer and various software packages at an advanced level. Ability to effectively handle multiple assignments in a dynamic environment. Ability to with confidential information. Ability to operate basic office equipment such as fax, copying, and adding machines. Ability to lift and carry 30 lbs. Experience working with personal computers including, Microsoft Work, Outlook, and Excel.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from high school or equivalent.
One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
Thirty semester hours from an accredited college or university may be substituted the required experience on a year for year basis.
Experience using Microsoft software, especially Word, Outlook, and Excel preferred.
Experience working in an office supporting several staff members preferred.
Bilingual Spanish/English preferred but not required.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Texas Department of Family and Protective Services - 15 months ago