Perform general office, data, secretarial and receptionist duties. Participate in the coordination of support and administrative services for the Recovery and Wellness Department including Respite.
- Collect Appointment Log-In Report Info and provide findings to the CRO.
- Collect Access to Care Referral information and maintain database.
- Provide Back-up Operations coverage to the CRO.
- Collect, Update database/log, and fax monthly progress reports to T/RBHA (original to medical records).
- Perform receptionist and/or front office duties to include: greet visitors and direct people to the appropriate destination, answer telephones, transfer calls and take messages if needed.
- Assist with coverage of other support staff.
- Type’s letters, make calls and assists with scheduling for the CRO.
- Train Receptionist and coverers on needed tasks.
- Maintain and copy forms for use in Agency business.
- Prepares and maintains the site's calendar of events and distributes as required.
- Address issues that may arise.
- Other duties as assigned.
Ability to work effectively as a member of a strategic and operational management team.
- Ability to communicate with employees, management staff, and other community stakeholders in a courteous and professional manner.
- Ability to generate clearly written documents in appropriate format.
- Ability to maintain confidentiality and other professional standards of conduct.
- Ability to set priorities and organize a diverse and heavy workload.
- Skill in critical thinking, problem solving, and decision-making.
- Knowledge of and skill in using office automation software (database, spreadsheet, word processing).
- 5 –Year motor vehicle report cleared through agency insurance.
Possession of an associate’s degree in business administration; and
- Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Two years of higher level administrative assistant experience.
Must be able to lift and carry boxes/packages up to 50 pounds as needed. Must be able to push and pull file cabinet/desk drawers open and closed daily.
Sits in a chair at a desk for extended numbers of hours each workday: moves from office to office. Must be able to retrieve items/supplies on overhead shelves and bend/stoop to reach files located in bottom file cabinets.
This person must have the manual dexterity sufficient to use calculator, telephone, keyboard and various office machines on a daily basis and be able to write. Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions. Be able to read numbers, reports, and computer terminals.
This person must be able to analyze many variables and choose the most effective course of action. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Ability to give, receive, and analyze information, prepares written materials, and articulate goals and action plans. Ability to do simple math calculations, input data into the computer, and analyze data as requested.
Equipment to Be Used
This person must be able to operate computer and other office machines such as fax, calculator, telephone, copy machine, and so on.
Works in a typical office setting