Administrative Specialist IV
AFLAC - Atlanta, GA

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Administrative Specialist IV (

Job Number: 00047175 )

Spread Your Wings

We are the duck. We inspire and are inspired, listen and respond, empower our people, give back to our community, and most importantly, celebrate every success along the way. We do it all ... The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best known brands. Aflac has been recognized by FORTUNE magazine as one of the 100 Best Companies to Work For in America for the fifteenth consecutive year in January 2013 and as one of the World's Most Admired Companies for the twelfth year in March 2013.

Our business is about being there for people in need. So, ask yourself—are you the duck? If so, there’s a home—and a flourishing career—for you at Aflac.

The Location

Atlanta, GA

The Division

Aflac Benefit Solutions

The Opportunity

Administrative Specialist IV

Principal Duties & Responsibilities

Serves as liaison between Aflac Benefit Solution HQ office and the Business Development Executives (BDEs); provides administrative support to the BDEs assigned

Assists with the development of client presentations and edits as necessary for the BDEs based on their need at any given time; partners with the Compliance Division to ensure presentations meet all regulatory requirements

Keys information on top broker’s accounts into the system and ensures that information is current and accurate; compiles and keys information on accounts into the department database making sure information is current and accurate for reporting purposes

Performs data entry to update database and/or spreadsheet information; completes relevant logs, forms, etc., and prepares all supporting documentation required to process each transaction

Works with other departments and/or performs database or manual file research to respond to customer inquiries; provides and collects information; reviews account activity reports to audit transactions processed and routes errors or questionable transactions identified to the appropriate team member for action

Maintains effective and accurate electronic or manual filing systems that provide a quick-reference database for transactions and other department activities; logs, stamps, copies, and prepares documents for imaging; maintains an up-to-date procedure manual that provides accurate step-by-step procedures to accomplish all assigned tasks

Performs other related duties as required

May travel up to 20% to support ABS events in support of the BDEs

Education & Experience

Associate’s degree and two years of related work experience or a bachelor’s degree in business administration or a related field or an equivalent combination of education and experience

Job Knowledge & Skills
  • Excellent oral, written and interpersonal communications skills to effectively interact with internal and external customers
  • Excellent listening skills and organizational ability
  • Problem-solving and teamwork-facilitating skills

Microsoft Excel


Microsoft Word

Intermediate to Advanced


Intermediate to Advanced

Microsoft Dynamics (CRM)

Basic to Intermediate

Core Competencies

Action Oriented, Adaptability, Customer Focus, Ethics and Values, Integrity and Trust, Listening

Functional Competencies

Comfort Around Higher Management, Composure, Interpersonal Savvy, Organizing, Written Communications

The Benefits

Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), pension, stock purchase plans, and many more.

Aflac - 14 months ago - save job - block
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About this company
653 reviews
Would you buy insurance from a duck? Aflac counts on it! To soften the financial stresses during periods of disability or illness, Aflac...