Job Summary |
This position provides an advanced level of administrative and clerical support for personnel, budget, problem-solving, public disclosure and administration functions, for the manager and staff in the Communications Section of King County’s Department of Transportation. It requires independence, confidentiality, judgment and initiative.
About King County
With about 2 million residents, King County ranks number one in population in the State and is the 14th most populous county in the nation. The County is the financial, economic and industrial center of the Pacific Northwest region. Major business and employers in the region include: Starbucks, The Boeing Company, Microsoft, University of Washington, Paccar, Amazon, King County and the City of Seattle. King County excels in livability with a wide range of housing options, outstanding educational institutions, and top-rated health care systems and facilities.
King County Department of Transportation
The Department of Transportation is a leader in this nation’s public transportation industry. Transportation plays a key role in the economic vitality of our region. Metro Transit is among the ten largest bus systems in the nation, operating over 200 bus and trolley routes that provided 115 million passenger trips in 2013 and a broad range of other innovative transportation services. Additionally, the department is responsible for road services, King County International Airport, fleet administration and King County water taxi routes. KCDOT provides safe, secure, sustainable, efficient and cost effective services that focus on the transportation needs of our customers in accordance with the County’s “Fair and Just” principles.
The Communications Section is a critical part of the Transportation Department. We provide timely and innovative ways of informing the public about our transportation services and projects, and plan community relations programs that ensure our planners and decision makers understand the public’s concerns and views on regional transportation issues. Our Section is a closely integrated team of communications specialists in community relations and engagement, public information and media relations, graphics, and multimedia programming.
Who May Apply
This position is open to King County employees and the general public.
The Transportation Department's central offices are located in Seattle's historic Pioneer Square district, in easy walking distance to the pier on Elliott Bay, close to popular urban residential neighborhoods, near regional bus lines and LINK Light Rail, and right next door to the Sounder (commuter train) Station.
Forms and Materials Required
An online King County employment application with employment history going back at least ten years (if you have ten years of employment), answers to the supplemental questions, and a resume, are required. A cover letter summarizing your qualifications and interest in the position is helpful but not required. Please see the application instructions at the end of this posting for more details.
King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region) and access to the building gym, with lockers, showers and bike room. We offer a competitive benefits package including fully-paid medical, dental and vision benefits for the whole family and domestic partner. A competitive sick leave and vacation plan, twelve holidays annually, and participation in the State’s Public Employees Retirement Plan (PERS) are provided, as well as the option of participating in the County’s deferred compensation plan (a 457 plan). For more details, please see the second tab on this job announcement, entitled Benefits.
The workweek is normally 8:00 a.m. – 5:00 p.m. Monday through Friday. This position is FLSA non-exempt and is therefore eligible for overtime pay if scheduled.
If you have questions regarding this announcement, please contact Senior Human Resources Analyst Ralph Cady at firstname.lastname@example.org or 206-477-5998.
- Organize and maintain office support systems including computer and physical files, supplies, common work spaces, office equipment, a complex section database and correspondence
- Develop, process, and oversee contracts to support work activities; coordinate work with contractors including mailing and public opinion research service providers
- Research and provide information to management and staff on administrative policies and procedures
- Maintain project tracking systems and revise systems as necessary. Track project deadlines for mailings, contracts and meetings; research and assemble related documentation to internal and external customers
- Assist with public disclosure requests
- Assess, assign and route template responses to correspondence to responsible staff to complete
- Responsible for section payroll and accounts payable operations including budget charge coding and tracking by project and budget charge reconciliation for multiple projects in Oracle
- Participate with other community relations staff on teams conducting public outreach for transportation projects
- Analyze budget expenditures in the financial system and reconcile discrepancies; monitor budget and collect data for section budget reporting
- Take calls from the community who have questions and comments about DOT activities and plans; transcribe messages from message lines
- Under the direction of community relations planners, organize community meeting materials, manage mailing and meeting logistics, make facility reservations, organize equipment and ensure that it is in good working order, and prepare nametags, comment sheets, signs and other materials
- Format reports, letters, memos and other documents using Microsoft Word and other programs
- Order supplies and maintain supplies inventory
- Maintain manager’s calendar and maintain the section’s calendar page on the department’s website
- Other duties as assigned
Experience, Qualifications, Knowledge, Skills:
Three years of full-time administrative support experience, with ample experience supporting an entire workgroup of professionals, OR Any equivalent combination of experience and education which provides the applicant with the skills, knowledge and abilities required to perform the work. Additional requirements include:
Desirable Qualifications (Not Required)
- Demonstrated ability to establish and maintain effective working relationships with co-workers, public and private sector officials, and the general public; ability to deal with others with tact, diplomacy, and courtesy.
- Knowledge of information gathering techniques and principles for research assignments
- Knowledge of office policies, principles and practices
- Comprehensive and extensive experience with various software programs, including Windows, MS Word, MS Excel, MS Outlook, financial accounting software such as Oracle, and payroll portion of human resources information systems such as PeopleSoft. Familiarity with MS Access is required.
- Customer service skills in person and via telephone; ability to deal effectively with difficult customers; sensitivity in communicating with diverse members of the public
- Ability to manage a multiple phone line system
- Proven ability to handle politically sensitive issues and maintain confidentiality. Demonstrated organizational skills
- Demonstrated initiative and accountability for work product or service
- Extensive skill in prioritizing workload and adapting to changes in workload demand, working under critical deadlines and pressure
- Skill in following oral and written instructions and in following through on assignments
- Excellent ability to work with competing staff demands/needs and personalities
- Excellent oral and written communication skills
- Bilingual ability for oral and written communications
- Familiarization with King County administrative policies and procedures
Applicants should complete the online application, which includes the Supplemental Questions, and attach or paste in your resume and optional cover letter. NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs listed (listing each position for each employer separately), duties explained, reasons for leaving, salary, etc. Your job history in the employment application should go back ten years (if you have ten years of employment). Please consider including earlier jobs if they are relevant in some way to this job. If you have questions about this, please contact Ralph Cady as stated above. Applicants who are unable to apply online should follow the instructions under Tips On Applying at www.kingcounty.gov/jobs . If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the Human Resources contact for this job announcement, Ralph Cady, at 206-477-5998 or email@example.com.
Applicants will be screened for clarity, grammar, completeness, and competitiveness. Competitive applicants may be invited to participate in an assessment process that may include a panel interview, skills testing, references and a final interview.
The King County Department of Transportation is committed to promoting equal employment opportunity, affirmative action, and diversity in the workplace.
This position is not represented by a union.
King County provides regional services to over 1.9 million residents including more than 340,000 people living in unincorporated areas....