Admissions Processor
Culinary Institute of America - Hyde Park, NY

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Responsible for providing courteous, knowledgable and timely responses to admission-based questions regarding all CIA certificate and degree programs, via email and phone. An Admissions Procesor is responsible for the day- to-day data entry of prospect inquiries, applications, supporting documentation required for student files, and event registrations. This individual must exhibit exceptional communication and interpersonal skills, be a team player, as well as be organized, have a sharp attention to detail and a broad-based knowledge of all CIA degree and advanced certificate programs, services and facilites of all 3 CIA campuses. This position will also assist with other data entry projects as needed and determined by management.

ESSENTIAL RESPONSIBILITIES

• Answer the 1-800-CULINARY Admissions Inquiry/Application line and provide unsurpassed customer service, assisting calling prospective students, parents and educators with various admissions-based questions, concerns and issues from inquiry to applicant stage for all 3 CIA campuses.

• Perform all data entry tasks from inquiry to applicant stage including but not limited to viewbook requests , event registration, applications, supporting documents and record scanning.

• Solid understanding of the entire process of sending a student file before the Admissions Review Committee, to include the necessary system updates

• Communicate basic math/English assessment and placement processes to prospective students

• Creation of student files

• Perform all steps of inquiry viewbook mailing generation, to include data clean-up and formatting

• Assist with front reception coverage as needed, greeting prospective students, parents, educators and campus visitors. Route phone calls and direct current students and visitors to appropriate campus representative.

• Assist with other data entry projects as needed

REQUIRED QUALIFICATIONS

Education:
• An Associates Degree from an accredited instituion or significant work experience in lieu of

Experience:
• Minimum of 2 years experience working in related high volume customer service environment.

REQUIRED SKILLS

• Self starter who can work independently or as a team

• Strong interpersonal skills, excellent verbal and written communication skills

• Ability to collaborate with other team members and work effectively with various aspects of the college community

• Dependable

• Superior organizational skills including time management, ability to multi task and demonstrate attention to detail.

• Computer proficiency in internet, data entry and MS Office

• Ability to reinforce our commitment to the customer

• Positive attitude and ability to adapt to a fast paced, dynamic environment.

Culinary Institute of America - 9 months ago - save job - - block
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