Adult Protective Services Administrative Specialist
County of Sonoma - Santa Rosa, CA

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Wednesday, November 14, 2012 at 8:00 am through Friday, November 16, 2012 11:59 pm
**Late applications will not be accepted**

The County of Sonoma Human Services Department is seeking a highly skilled individual to fill one full-time vacancy for Adult Protective Services Administrative Specialist in the Adult and Aging Division. It is anticipated that this list may be used to fill another vacancy in the Division in the future.

Adult Protective Services investigates suspected incidents of elder and dependent adult abuse and neglect. The work environment is very fast-paced, with time sensitive issues and clientele in distress or in extremely difficult situations. The position requires the ability to handle sensitive situations while maintaining confidentiality in a high pressure environment.

Adult Protective Services Administrative Specialist performs highly responsible and specialized administrative support activities in the Adult and Aging Division. Typical duties include: Responding and directing calls from law enforcement, District Attorney and volatile clientele, daily entry of Adult Protective reports into a database, assisting social workers with case set-up and file research including criminal background and other individual research, meeting coordination and minutes, arranging training for the public on elder and dependent adult abuse, daily organization of electronic client records to maintain documentation expectations, processing and submission of monthly program reports to Adult and Aging staff, and divisional duties which consist of mail processing, backing up reception, and other duties as assigned.

The ideal candidate for this position will possess:
The ability to organize and triage tasks and work under strict deadlines
A high level of knowledge in utilizing database environments, filtering data, and using database tools to create reports
Ability to respond and communicate with clients/callers under severe stress and/or difficult situations
Ability to collaborate with and respond to the needs of professional social work staff working with highly volatile clientele
Excellent customer service skills
Highly organized with a large volume workload
An experienced multi-tasker
Good judgment and the ability to maintain client confidentiality
Ability to exercise and express critical and creative thinking regarding responsibilities of this position in context of ongoing program development APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

Tuesday, December 4, 2012

The Civil Service Title of this position is Senior Office Assistant.

Minimum Qualifications:
Education & Experience: Any combination of training and experience which would likely provide the required knowledge and abilities. Normally, two years as an Office Assistant II with the County or two years of comparable work experience in an office environment will provide this opportunity.

Special Skill Assignment: Some positions may require the ability to type at a corrected speed of 45 words per minute. All positions require considerable ability to operate a personal computer and multiple software. Some positions may require the ability to communicate in a language other than English.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities:
Considerable knowledge of: clerical and department practices, procedures, programs, services, policies, and regulations; the purpose and processing of a diversity of forms and documents; English grammar, vocabulary, spelling, punctuation and composition.

Working knowledge of: methods and techniques used in researching, proofing, evaluation, gathering, organizing and arranging data; techniques and practices for leading workers; basic mathematics; business letter writing; the use of electronic information equipment and specific systems as used within the department.

Ability to: read English at a level necessary to understand procedures, manuals, policies and guidelines; write English at a level necessary to prepare correspondence and record incoming information; speak English at a level necessary to communicate information clearly; answer a variety of questions related to department programs, services and operations; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; understand and carry out written and oral instructions; prepare and maintain accurate reports and records; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; use discretion in organizing work and carrying out assignments with minimum supervision; use electronic information equipment and specific systems as used within the department; understand and apply specific rules, codes, regulations, procedures, policies, and precedents; select, interpret and explain regulations and procedures to others; locate, identify, and correct technical inaccuracies; provide direction to others; work independently in performing assignments and in resolving problems and deviations; establish, organize and arrange and revise the maintenance of department files; research, proof, evaluate, gather, organize and arrange a diversity of information; produce on a computer keyboard or a typewriter a variety of material to include graphs, charts, statistical statements, specifications, purchase orders, reports and standardized forms; independently research and prepare correspondence in answer to inquiries about department records, programs, services and regulations; maintain and process a variety of records and transactions; make accurate and rapid mathematical calculations; operate office equipment to include personal computers, alpha readers, typewriters, calculators, printers, copiers, adding machines, microfilm equipment, and data processing terminals.

Selection Procedure:
The information contained in the application and responses to the supplemental questions will be evaluated and taken into consideration throughout the employment process. Applicants should list all employers and positions held within the last ten years in the work history section of your application and be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, please list each position separately. Failure to comply with these instructions may impact your competitiveness in this process or may result in disqualification.
For more detailed information about examination steps and the hiring process, you are encouraged to go to and review the Hiring Process Overview.


The selection procedure will consist of the following examinations:

1. An Application & Supplemental Questionnaire Appraisal Examination ( pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities which relate to this position to ensure satisfaction of the minimum qualifications for this position.

2. A multiple-choice Written Examination (pass/not pass) will be conducted to further evaluate each candidate's qualifications as they relate to this position. The written examination will measure the core knowledge, skills and abilities for this position such as:
Applying Information & Reading Comprehension
Written Communication
Basic Arithmetic
Interpersonal Skills
Applicants must attain a minimum passing grade of at least 70% on the written examination to be considered for the next step in the selection process. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice in order to be considered for the next step in the selection procedure.

Tuesday, December 4, 2012

3. An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for educational coursework, training, experience, knowledge and abilities which relate to this position. Each applicant will be scored based on the following criteria:

Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions

Scores may be adjusted based on factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. APPLICANTS MUST ATTAIN A MINIMUM PASSING SCORE OF AT LEAST 70% ON THE APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE APPRAISAL EXAMINATION TO BE PLACED ON THE EMPLOYMENT LIST.

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additionally, a pre-employment medical examination, including a drug screening, will be required prior to employment.


Applications are accepted on-line at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.
The County of Sonoma is committed to a policy and actively pursues a program of equal employment and non-discrimination. More information can be found at:
HR Analyst: SR
HR Technician JW

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