Job identification/Position Summary
t he nature of this job entails technical and administrative work for the receipt, processing, and issuance of permit and development applications. Substantial public contact is involved, including counter assistance and telephone contact. The Advanced Clerk Typist will also provide general clerical support to Community Development Department personnel. Work is performed in a fast-paced environment, and requires the exercise of initiative and judgment.
P rovide quality customer service to the public, developers, architects, and contractors at the service counter, via e-mail and telephone. Resolve problems or complaints.
Process permits (occupancy, commercial, building, mechanical, electrical, plumbing and fence), and applications (conditional use, subdivision, site plan review, and variances) for in-office customers, fax and phone requests. Process associated transaction fees.
Schedule inspections for inspection staff (Housing and Building Inspectors).
Ensure accuracy of permit and plan submittals and records.
Respond to inquiries and provide information related to permit procedures, policies and functions.
Serve as a resource to customers, including directing them to other sources of information or Departments.
Assist with office work flow activities and coordinating the approval process, including follow-up with inspection staff and other co-workers.
Accept, process and update contractor registrations.
Distribute incoming mail.
Enter inspection reports, re-inspection reports and other information as received from the inspectors. Retrieve data and generate reports as requested.
Perform clerical work to support other Department functions.
Perform other work as required or assigned.
Desired Knowledge, Abilities and Skills
Excellent customer services skills; ability to deal tactfully and courteously with internal and external customers;
Ability to communicate effectively, both orally and in writing.
Considerable knowledge of departmental programs, policies, and operations with respect to functions performed;
Considerable knowledge of departmental practices, procedures, and equipment;
Ability to make informed decisions in accordance with departmental rules, regulations, and policies;
Ability to maintain clerical records of considerable complexity and to prepare reports from such records;
Ability to establish and maintain effective working relationships with other employees and the general public;
Skilled in the operation of basic computer functions;
Ability to solve problems independently
EXPERIENCE, EDUCATION, AND TRAINING
Graduation from high school or equivalency is required
2 Years customer service experience
Public Government Customer Service experience preferred, but not required
Microsoft Office experience
PHYSICAL/VISUAL ACTIVITIES OR DEMANDS
Sitting, standing, reading, talking, hearing, walking, reaching, stooping, bending, and communicating
Concentrated mental and visual at 20 inches-corrected or uncorrected
Clarity of vision at 20 inches-corrected or uncorrected
Occasional moving of items up to 30 lbs.
EQUIPMENT USED TO PERFORM JOB
Telephone, computers, copy machine, fax, printer and scanner.
Interested applicants should submit a complete University City General Application to: The City of University City Human Resources Department, 6801 Delmar Blvd. University City, MO 63130. Hours of operation are Monday through Friday 8:00 am to 5:00 pm. Employment applications can also be downloaded from the City’s website www.ucitymo.org . No faxes accepted . Applications should be mailed or dropped off at the Human Resource Office. No phone calls please.
The City of University City is an Equal Opportunity Employer and participates in E-Verify. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.