Advanced Medical Support Assistant
Department Of Veterans Affairs - Martinez, CA

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Vacancy Identification Number (VIN): 791409

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

ALL APPLICANTS INCLUDING DEPARTMENT OF VETERANS AFFAIRS NORTHERN CALIFORNIA HEALTH CARE SYSTEM EMPLOYEES: You must submit ALL required documents as indicated under “How to Apply” and “Required Documents.” Failure to provide all required documents/information will result in loss of consideration or a lower evaluation in rating and/or selection consideration. Applicants will not be contacted for additional information if their applications are incomplete or inadequate.

Please NOTE: Although this position is being posted at the GS-00 grade level(s), it should be noted that the final grade and salary recommendation determination is done by the Professional Standards Board for this occupational series.

This is a Temporary Appointment (not expected to exceed 1 year and 1 day). Temporary appointments do not give the employee competitive status or reinstatement eligibility. Typically Temporary appointments are used to fill short-term positions, and meet an employment need that is scheduled to be terminated within one year. A Temporary employee does not serve a probationary period and is not eligible for promotion, reassignment, or transfer to other jobs.

On-Call: No

Rotating Shifts: No

Required to work Holidays and/or weekends: No

WORK SCHEDULE: Monday - Friday 9:00am - 1:00pm (Hours are negotiable)

Fair Labor Standards Act (FLSA) Status: Non-exempt

Bargaining Unit Position: Yes



U. S. Citizenship

Must pass pre-employment examination

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

This position is Part-time 20 hours per week. The Medical Support Assistant performs a wide variety of administrative management duties under the general supervision of the Wound Care Team Leader. Receives assignments along with instructions as to objectives and priorities. Independently plans out and carries out assignments for the Wound Care Team. Serves as the front line of contact with patients. Explains procedures to Veterans and their family members both in person and on the phone. Assists with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Duties include but are not limited to:

  • Performs a variety of administrative duties designed to assist the Wound Care Team in the administrative management of operations.
  • Establishes and maintains a variety of automated and manual record systems reflecting technical and administrative data for the Wound Care Project.
  • Schedules and coordinates appointments/procedures for patients with wound problems into appropriate clinics.
  • Makes appointments in a timely and accurate manner.
  • Prepares a variety of materials using work processing and other types of software such as spreadsheets, graphics and briefing packages.
  • Receives visitors and telephone calls; resolves non-technical problems of both a general and specific nature.
  • Generates a variety of standard reports through the use of the computer database.
  • Calls patients from the waiting area back to the exam/procedure room, screens record for previous visits and diagnoses and treatments.
  • Measures vital signs and reports deviations from the norm to the provider.
  • Orders supplies and equipment using automated systems.
Citizenship - Must be citizen of the United States
English language proficiency - Must be proficient in spoken and written English
Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
Education - One year above high school; or
Experience/Education Combination . Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification - None required.

One year of experience equivalent to the next lower grade level that is directly related to the duties of a Medical Support Assistant. Experience at this level includes, but is not limited to: The ability to perform a wide variety of administrative management duties under the general supervision of the Wound Care Team Leader. Working as a front line contact with patients and staff, setting the tone for perception concerning quality of healthcare services.



References : VA Handbook 5005, Part II, Appendix G45 Medical Support Assistant Qualification Standard GS-679, available in the local Human Resources Office.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: . All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit .

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Interviews: Management may interview candidates for this position and use the Performance Based Interviewing (PBI) process. If PBI is used, questions will be job-related, reasonably consistent and fair to all candidates. You can visit the following two web sites (1) (2) to learn more about PBI, frequently asked questions and aids to prepare for an interview. Additionally, printed reference material is available at each Human Resources Office.

Applicant’s Responsibility: It is the applicant's responsibility to submit documentation to support his/her application for this position. Applicant is responsible for ensuring that all experience, education, formal training, award recognition, etc. are documented in the application package. Experience may include voluntary or other non-paid experience in the appropriate field. If you feel that your training record contains information pertinent to your qualifications, then you must submit a printed copy of your training record with your application package. Your training record will become a part of the specific vacancy file and will not be filed in Official Personnel Folder.

This announcement is not intended to cover all aspects of the duties, responsibilities or qualifications of this position. Request for copies, return of forms or transfer of consideration to another announcement will not be honored.

Employees must meet qualification standards and other regulatory requirements by the closing date of the announcement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, lawful political affiliation, marital status, disability or membership or non-membership in a labor union.

INCOMPLETE APPLICATIONS will receive an ineligible rating due to missing form(s). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, and fax transmissions, etc.

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

Reasonable Accommodation: This Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, you must notify the agency. This decision on granting reasonable accommodation will be made on a case-by-case basis.

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

You will be evaluated on the following Knowledge, Skills and Abilities and Other characteristics (KSAO's) during your assessment questionnaire. Applicants who meet the qualification and basic requirements will be further evaluated by the Professional Standards Board for this occupation to determine the extent to which their work or related experience, education, training, awards, outside activities, and supervisory appraisal, etc., indicate they possess the KSAOs listed below. All applicants should provide clear, concise examples that show the level of accomplishment or degree to which they possess the KSAO in their CV or resume. Incomplete, vague or contradictory information may affect the rating. Please review carefully before making an online response selection. Your application, resume and supporting documents will be used to verify your response.

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managung a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .

NOTE: This additional information pertains only to those positions being filled as a temporary position. Temporary employees are eligible to earn leave and are covered by Social Security and unemployment compensation, but do not receive the other fringe benefits provided to career civil service employees. Current law allows temporary employees to purchase health insurance after they have one year of temporary service, but the employee must pay the full cost with no Government contribution. Employees are not eligible for coverage under the Federal Government Life Insurance program or the Federal Employees Retirement System.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. - 2 years ago - save job
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...