Benefit Cosmetics - Honolulu, HI

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Essential Duties and Responsibilities

-Customer Service-

· The customer is the Company’s number one focus, and all employee actions are to reflect this priority.

· Greet ‘drop in’ customers within 10 seconds or less.

· Traffic Stop customers when not with an existing customer.

· Follow the 8 Step Magic Formula, including The Hand Off.

· Demonstrate and sell Benefit products.

· Maintain a high energy level on the floor at all times.

· Build and maintain good customer relationships.

· Keep accurate and complete records , including but not limited to customer Celebrity File.

· Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

· Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.

· Ensure customer understands and signs service release form.

· Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.

· Book appointments for return services, makeup lessons and events.

· Recommend additional services to determine and meet customer needs.

· Use the appointment book procedure correctly to service the maximum number of customers at any given time.


· Achieve daily/ weekly/ monthly individual service and product goals.

· Maintain target service and product sales per hour.

· Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.


· Promote a professional, respectful, fun and gossip free environment for customers and employees.

· Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.

· Be on time and ready to work all shifts.

· Act professionally, ethically and with integrity, using good judgment at all times.

· Help maintain clean and safe sales and stock areas, communicate maintenance issues to LSA, RBM and/or RAM.

· Communicate inventory needs and concerns to LSA, RBM and/or RAM.

· Properly and accurately register all sales using the Service Receipt and all sales reporting forms.

· Communicate training needs that will result in raised sales to LSA, RBM and/or RAM.

· Ensure compliance with all Company and Retailer policies and procedures.


Able to perform the following physical duties including, but not limited to:

· Continuous standing/ walking for a minimum of 8 hours.

· Unpack and lift boxes up to 40 lbs.

· Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.

· Stock and fill shelves, drawers, and stations.

· Clean all Brow Bar areas and elements.

· Work in a fragrance filled environment.

· Physical contact with clients/ customers.

· Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.

· Consistent and reliable attendance.

· Accurate use of timekeeping system.

· Perform all other duties as assigned.


· Maintain and display a valid state issued aesthetician, cosmetology or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

· Proven strong retail sales and/or service history.

· Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

· Flexibility regarding work location; ability to work in other Brow Bars if required.

· Initiate and manage change in a positive manner.

· Comfortable and competent at services and make-up application.

· Strong communication skills.

· Adept at problem solving.

· Flexible and adaptable to customer needs.

About this company
74 reviews
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