Agency Services Representative
Torchmark 30 reviews - McKinney, TX

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Agency Services Representative

The Agency Service Representative is responsible for handling incoming calls from agents, secretaries or office staff and responding to inquiries regarding Company policy, procedure and guidelines, underwriting requirements, claims, commission structure and policy maintenance. This may require extensive research using all resources available in order to resolve all calls to the complete satisfaction of the caller.

Primary duties & responsibilities consist of:
Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, claims, and commission structure and policy maintenance

Research questions and problems for agents and advise them of results

Complete any and all necessary paperwork

Meet quotas for phone stats set as standard for Department

Complete other tasks/projects as assigned

Knowledge, Skills, & Abilities:
Good number and name recognitions skills and above average verbal and written communication skills

Excellent telephone communication skills with the ability to work well under pressure and deal effectively with the public and Home Office personnel

Must have good reasoning ability to analyze information and make logical conclusions

Proficient computer skills

Good math aptitude and basic calculator skills

Familiarity with medical terminology helpful

Must be organized and accurate

Regular and predictable attendance required

Education & Work Experience:
High school diploma or equivalent

One year of office experience required

Telecommunications/call center experience or insurance experience preferred

Physical Requirements:
Extensive PC and phone usage

Incumbent will spend 5% of shift standing, 5% walking and 90% sitting (not including breaks)

Rarely bends/stoops, squats, crawls, climbs, crouches, kneels, balances, pushes or pulls

Occasionally reaches above shoulder level

8:00 a.m.-5:00 p.m.
Overtime as needed

Location: McKinney, TX

About this company
30 reviews
Torchmark aims to be a beacon in the world of insurance. It is the holding company for a family of firms; its member companies specialize in...