The City and County of Denver and Denver Human Services seek a dynamic, proven Agency Training Supervisor to lead training for public assistance program staff in the Family and Adult Assistance Division. Health care reform and a transition to cutting-edge customer service practices are providing significant change to critical human service programs in Colorado's largest county. We invite leaders who enjoy continuous improvement and outstanding customer service to apply for this position, which will manage a staff of six and play a key role in supporting over 250 staff through the upcoming changes.
Preferred candidates will: Consider Customer Service a way of life Understand Leadership and embrace change Have previous experience supervising or managing staff Have a proven track-record of success training groups in a complex setting Have previous experience with public assistance programming, such as Food Assistance, TANF, Medicaid, etc.
About Denver Human Services
Denver Human Services provides both assistance services and protection and prevention services to Denver’s most vulnerable residents. Assistance programs are provided to eligible Denver residents in financial need and include federal food, cash and medical benefits, as well as child care, child support, energy, rental and burial assistance, all designed to help families and individuals toward financial self-sufficiency. Protection & Prevention services are provided via child, youth and adult protection services, along with community focused programming including veterans’ services, homeless services, and drug awareness campaigns. The department seeks to strengthen individuals, families and communities with the services provided
DHS Vision : Partnering with our community to protect those in harm's way and help all people in need.
Interested? At the City and County of Denver and DHS you can apply your expertise and contribute directly to the community. Please review the required qualifications and submit your application/resume for consideration by clicking the ‘Apply’ button at the top of this posting and/or visit www.denvergov.org/jobs .
For the complete Job Specification, please click here
Supervises employees who act as agency trainers (instructing employees on specific job related training in a classroom setting or on-the-job training), provides technical expertise to staff, and establishes section and staff work programs and objectives.
Plans, assigns, and reviews the work of staff members performing a variety of training functions and recommends changes in practices and procedures to increase operating efficiency and expedite work flow.
Researches and compiles information in instructional areas, prepares appropriate educational materials, and oversees training staff’s work on these items as well. Remains current with new information and standards in the training field, and trains new staff members in training techniques and methodologies.
Evaluates training/educational programs, divisional work quality information, and upcoming divisional initiatives to appraise the success of the programs in meeting objectives, and recommends revisions or additions when necessary.
Oversees distribution of educational and program-related materials to divisional staff, through various channels including the agency’s intranet portal. Meets with various state and local agencies to exchange information pertaining to best practices in training, public assistance program practice, and technology, and implements improved trainings and training techniques.
Performs other related duties as assigned.
This position REQUIRES:
Baccalaureate Degree in Business Administration, Education, Sociology, Psychology, or a related degree.
Two years of experience teaching or presenting information within a Human Services setting..
Previous professional experience working with public assistance programming, such as SNAP (Food Stamps), TANF, LEAP, Medicaid, etc.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
This position PREFERS:
Previous professional experience with Medicaid, preferably in training.
Licensure and/or Certification:
Completion of the Career Service Authority supervisory training courses prior to the completion of the probationary period.
The City of Denver values leadership that influences the commitment, ability and willingness of employees to provide quality service to the citizens of Denver.
Classification Title : Agency Trainer Supervisor
Pay Grade : 809 A
Agency : Denver Human Services
To Apply : Please select the apply button at the top of this posting / visit www.denvergov.org/jobs .
Testing : Scored Supplemental Questions
Background Check/Drug Testing: Candidates must pass a criminal background check, 10 year employment verification and education verification. Additional checks such as credit and drug testing may be required. Probationary Period : The successful candidate will be required to complete a minimum six month probationary period (benefits will be active during this time) prior to attaining Career Status with the City.
Recruiter : CW
The City and County of Denver - 16 months ago