Agent Manager, Medicare and Retirement
UnitedHealth Group - New York, NY

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The purpose of this job is to supervise Agents who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The Agent Manager is responsible for achieving assigned sales/membership growth targets through agents in his/her territory/territories.

Responsibilities:
Continually build and nurture our base of producing agents
Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems.
Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems.
Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory.
Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
Coach and manage performance.
Coach/Develop staff to achieve quantitative and qualitative performance targets.
Use data and insights to coach for optimal performance.
Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results.
Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets.
Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations.
Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement. .
Achieve assigned sales targets: Achieve assigned sales/membership growth targets through agents in his/her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals.
Work with the Sales Director (SD) and other Area Managers (AMs) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations). Understand the strengths and weaknesses of each organization and how it impacts the marketplace.
Facilitate engagement of agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings.
Ensure Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures.

Requirements High School diploma or GED required

Bachelors Degree preferred
3+ years Medicare or managed care sales experience required

Experience in a management or supervisory capacity highly desired
Excellent communications skills both verbal and written

Active New York Life and Health License required

Travel up to 75%

Bilingual Candidates a plus

UnitedHealthcare Medicare & Retirement is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at UnitedHealthcare Medicare & Retirement. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

UnitedHealth Group - 17 months ago - save job
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