Air Reservations Agent
Collette Vacations - Pawtucket, RI

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Job Description:
Don't wait to jumpstart your career! Seize this
opportunity to work for the company that Travel &
Leisure has recently awarded one of the best Tour
Operators on the planet. Collette Vacations sells over
150 guided tours to all 7 continents and has offices
around the globe. Our family owned company has a proven
track record of over 94 years of sales success and are
continuing to grow. As a matter of fact 2010 was our
best year ever!

POSITION DESCRIPTION:
Responsible for providing the best customer service, in
regards to air, directly with all customers calling in
to the Air Reservation line.

RESPONSIBILITIES:
  • Answer all calls that come in on the Air Reservation
line from our clients and travel agents.
  • Answer Customer’s questions and problem solve issues
on Air Related Topics, providing the highest level
of customer service we can provide.
  • Assist customers with air questions and/or requests
as they are referred directly by internal
reservation staff.
  • Follow up on pending items that can not be solved on
the phone with the client. Correspond directly back
to the client.
  • Act as the liaison between the Air Coordinator and
the client when the Air Coordinator’s assistance is
needed to answer their question or solve their
challenge.
  • Assist with Air Notations, Seat Assignments,
Schedule Changes and Air Ticket Proofs on down time.
  • Assist with other duties assisted by Director of Air
Operations.
  • Responsible for covering emergencies on
pre-scheduled Saturdays/Holidays through out the
year.
  • Maintain clean, organized, and neat work environment
at all times.
Req. Code : 401
Division/Department : Air

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