Air Reservations Agent
Collette Vacations - Pawtucket, RI

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Job Description:
Don't wait to jumpstart your career! Seize this
opportunity to work for the company that Travel &
Leisure has recently awarded one of the best Tour
Operators on the planet. Collette Vacations sells over
150 guided tours to all 7 continents and has offices
around the globe. Our family owned company has a proven
track record of over 94 years of sales success and are
continuing to grow. As a matter of fact 2010 was our
best year ever!

Responsible for providing the best customer service, in
regards to air, directly with all customers calling in
to the Air Reservation line.

  • Answer all calls that come in on the Air Reservation
line from our clients and travel agents.
  • Answer Customer’s questions and problem solve issues
on Air Related Topics, providing the highest level
of customer service we can provide.
  • Assist customers with air questions and/or requests
as they are referred directly by internal
reservation staff.
  • Follow up on pending items that can not be solved on
the phone with the client. Correspond directly back
to the client.
  • Act as the liaison between the Air Coordinator and
the client when the Air Coordinator’s assistance is
needed to answer their question or solve their
  • Assist with Air Notations, Seat Assignments,
Schedule Changes and Air Ticket Proofs on down time.
  • Assist with other duties assisted by Director of Air
  • Responsible for covering emergencies on
pre-scheduled Saturdays/Holidays through out the
  • Maintain clean, organized, and neat work environment
at all times.
Req. Code : 401
Division/Department : Air

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