Airport Operations Crew - San Francisco, CA - (SFO) - FT JetBlue Airways -
Long Island, NY
Position Summary: The Senior Analyst SAP HCM Systems will be responsible for the design, maintenance and support of SAP human capital management software based on business requirements and/or SAP best practices. Work will range from day-to-day product support, system configuration, and administration to managing change-control procedures and acting as the main supporting analyst on all future development in the tool. Essential Functions: * Responsible for the support and maintenance of SAP HCM software * Lead in the systems design, and configuration * Creates high-quality deliverables (Business Requirements Documents, Process Design Documents, Business Process Procedures) based on analyzing business requirements, processes and process gaps * Participate in unit, regression, and end-to end testing * Configure SAP functionality while complying with sound System Development Life Cycle (SDLC) principles * Comply with JetBlue Airways Client instance strategy for executing transports to facilitate system changes * Work with the SAP technical teams for translating functionality requirements into technical attributes * Work in matrix organization structure * Assist in troubleshooting and resolution of issues as needed * Ensure smooth integration and/or rollout of new functionality into operational environments by coordinating closely with the affected process stakeholders * Meet acceptable IT Corporate and Crewmember Services published SLAs (Service Level Agreements) for all system enhancements * Meet acceptable IT Corporate and Crewmember Services published SLAs (Service Level Agreements) for all system defects * Provide communication and reporting to leadership regarding testing progress, status and issues * Learn and understand all related system applications thoroughly * Maintain proficiency in technology and tools to enhance productivity and quality of systems * Engage in software quality assurance and control for testing process improvements * Deploy software to Test environments, developing release notes for production and participating in the production rollout * Use HP Quality Center to Track requirements, status and execute test cases * Provide estimates on the level of effort for any system enhancements based on user requirements * Other tasks as assigned Interactions: * Supervision Received: * Receives general instructions on what is to be done, limitations, quality and quantity expected, deadlines, and priority of assignments from Crewleader. Uses initiative in carrying out recurring assignments independently without specific instruction but receives additional specific instructions from Director IT Corporate and Crewmember Services.
Supervisory Duties: * No supervisory responsibility Requirements Minimum Qualifications: * Bachelors degree in MIS, Business, or a related area * SAP Human Capital Management consulting and configuration experience with a leading 'systems integration' firm * Experience in a minimum of three lifecycles of SAP implementations * Three (3) to Five (5) years progressive experience with design and configuration of SAP HCM modules including: Personnel Administration, Organizational Management, eRecruit, Payroll, Time, Benefits, Performance Management, Enterprise Compensation Management, and ESS/MSS functionality * Exposure to SAP ECC 6.0, EH4 * Exposure or knowledge of ASAP or related methodology * Familiarity with SAP Product Suite and understanding of relational database concepts, and client-server concepts * Regular attendance and punctuality * Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion * Well groomed and able to maintain a professional appearance * Pass a ten (10) year background check and pre-employment drug test * Legally eligible to work in the country in which the position is located * When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft Knowledge, Skills, and Abilities: * Experience in Business Analysis, Requirements reviews, and creation of Testing Requirements * Capability to configure SAP HCM modules based on SAP Best Practices as well as customized business requirements * Capability to lead and facilitate business requirements gathering workshops * Proven analytical and problem-solving skills * Strong interpersonal skills and ability to work under tight deadlines with limited supervision * Ability to follow all relevant standards and procedures * Ability to effectively communicate both oral and written to the IT Corporate and Crewmembers Services and Business teams * Ability to balance multiple assignments of competing priorities while managing to meet forecasted target dates * Working knowledge of business process analysis and process engineering. * Capability to categorize testing errors into syntax and/or logic errors and then coordinate with the SAP COE and business team in categorizing error attributes * Understanding of SAP Data Dictionary and Table Structure * Knowledge of Software Development Lifecycle, Quality Assurance methodologies * Experience with automated test tools, LSMW, e-CATT, etc. * Knowledge of Functional, System, Integration, Unit and Regression tests * Microsoft Office Suite (Word, Excel, Power Point, Visio). * Focused and driven to excellence to ensure quality of deliverables * Ability to Analyze, document, and verify system change requests (defects, enhancements, and new features) * Knowledge of technology fundamentals and concepts (Microsoft technologies preferred) Working Conditions: Equipment: * Computer and other office equipment Work Environment: * Normal office environment Effort: * Generally not required, or up to 10 pounds occasionally, 0 pounds frequently.
(Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes. EOE/M/F/V/D
