Serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team.
Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions.
Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.
May also have direct patient care responsibilities.
High School graduate or equivalent required
Associates degree preferred
1 year of relevant work experience
Customer Service Experience is preferred.
Associates degree or higher may be substituted for one year of relevant work experience.
Strong computer, customer service and communication skills required.
Skills in medical terminology a plus.
Ability to prioritize work.
Must have the ability to handle confidential information and sensitive situations.
to work with diverse people within and outside the organization.
Busy medical practice/clinic environment with frequent patient interaction.
Extensive use of computers and telephones