Analyst, Advisory Services
Corporate Executive Board - San Francisco, CA

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Description

CEB

(NYSE: CEB) is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations. This distinctive approach, pioneered by CEB, enables executives to harness peer perspectives and tap into breakthrough innovation without costly consulting or reinvention. The CEB member network includes more than 16,000 executives and the majority of top companies globally.

We are seeking

an

Analyst, Advisory Services

to work in conjunction with Executive Advisors to ensure fulfillment of medium-term strategic and day-to-day tactical member research requests.

Analysts achieve this through re-packaging of existing materials to highlight the most relevant insights to a particular challenge faced by an individual member or entire member segment.

Analysts support customers and account management teams usually on one or two specific programs and report into an Executive Advisor.

Key Responsibilities

1. Supports Executive Advisors and Revenue Function to inflect revenue outcomes (contract value performance)

·

Participates on calls with customers and prospects to provide scheduled orientations and tools walkthroughs and, over time, to diagnose issues and deliver insight and value ‘in the moment’

·

Supports Executive Advisors in maintaining an updated library of internal collateral for Sales and Account Management staff

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Partners with revenue team to create targeted event recruiting strategies

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Supports coordination of service interactions for Advisory team

2. Provides content support to improve customer experience

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Delivers CEB insight to customers through written and oral communications consisting of email correspondence, check-in calls, and online content-based sessions

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Packages insight (deck compilation, summary writing, project scoping) to respond to assigned customer requests or customer events

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Advises Account Managers when they are responding to simple customer requests

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Supports Executive Advisors responding to Account Management and Sales and takes ownership of inbound requests in accordance with project assignment decision rules

3. Develops organizational capability

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Provides feedback on customer needs to Program Product Leadership

·

Develop training materials to communicate content terrain, critical CEB insights and potential sales urgency drivers to the Account Management and Sales teams

Qualifications

R

ole Qualifications

1. Customer Service Skills

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Strong interpersonal skills

·

Poise and grace under pressure

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Ability to conduct content discussions with executives; client experience strongly preferred

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Drive to go above and beyond for members, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face

2. Analytical Skills

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Intellectual curiosity and dedication to mastering complex terrain; fast learner

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Ability to diagnose prospect/member needs and identify relevant resources

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Ability to synthesize and distill large amounts of information

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Ability to think creatively

3. Organizational Skills

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Strong organization and prioritization skills – detail-oriented.

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Ability to work both independently and with a team

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Ability to build relationships and work well across functions

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Ability to work under tight deadlines and produce high quality material

4. People Management Skills:
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Ability to manage, coach and motivate team-members cross-function

·

Ability to self direct development

5. Communication Skills

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Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions

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Strong written and oral communication skills

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Excellent writing skills

6. Education/Experience Notes

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Executive ‘presence’ and gravitas; ability to establish credibility with senior executives

·

Undergraduate degree

·

Basic computer skills (knowledge of Microsoft Office)

·

Ideally 1-3 years experience

7. Develops Subject Matter Expertise

·

Ability to become fully proficient in primary program ‘major’ terrain

·

Ability to develop knowledge of key customer segment areas

Compensation and Benefits Package

Competitive base salary plus bonus potential

Full benefit package including medical, dental, vision, 401K, paid time off (PTO), employee stock purchase plan, flexible spending, and tuition assistance

For more information on other exciting opportunities, please visit our

Careers

page.

CEB is an Equal Opportunity Employer.

Job

Junior - Level Roles

Primary Location

USA-SAN FRAN-San Francisco

About this company
12 reviews
CEB, the leading member-based advisory company, equips more than 10,000 organizations around the globe with insights, tools, and actionable...