Analyst, Application Support
TransUnion - Atlanta, GA

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Dynamics of the Role

Perform installation, configuration, administration, and tuning of software application products. Provide technical support and troubleshooting assistance on software application related issues for internal and external business to business users.

The Team’s Focus

Technical Infrastructure and Support handles operations and engineering for servers, storage, network, database and related applications. We design, build, implement and provide ongoing support and maintenance (including contract management). We offer a clear career path and the opportunity to work on mission-critical projects as we move toward best-in-class technology. Recently, our group established a 24x7 Enterprise Operations Center, completed major technology migrations and launched a virtualized computing environment resulting in increased efficiencies. We are a progressive, growing organization that appreciates our associates and their contributions to making us the best at what we do.

How You’ll Contribute:
  • Contribute to the completion of milestones associated with specific projects.
  • Build knowledge of the organization, processes and customers
  • Contribute to the completion of milestones associated with specific projects.
  • Provide remote desk side support using a Depot Model at all Remote Locations (EID/access, connectivity, mobile phone, application, exchange, telephony, software installs, print, shared drives, etc. Anything / everything end user support the Service Desk is the first line of engagement for triage / resolution)
  • Provide first level virtual desktop support
  • Provide printer and wireless support
  • Perform or coordinate soft IMAC: IMACs that do not include any physical movement or installation of hardware. For example, include installing approved software applications that could not be done using remote control access by the Service Desk or installing or updating device drivers on a laptop to support a local office printer. The Service Desk performs end user software application installs via SCCM. They also install print drivers on workstations already deployed in the field.
  • Create Asset Recovery tickets based on weekly HR reports and places those tickets in an Asset Recovery queue in Unicenter
  • Provide commercially reasonable efforts for non-standard desktop products as the first line of support for end users.
  • Align with TU change management, release management, procurement, info security, and other processes and policies..
What You’ll Bring:
Fundamental knowledge of basic work routines and standards.
• Bachelor’s degree or equivalent experience.
• 2+ years in a help desk/support position required.
• Experience working with Relational Databases.
• Must be proficient in all Microsoft OS platforms from Windows XP to Windows 7 with some experience in Microsoft Server 2003 and 2008 as well as all Microsoft Office versions.
• Excellent analytical and problem solving skills.
• Outstanding interpersonal and communication skills
• Ability to manage several assignments simultaneously to meet company/client expectations.
• Analyzing Information, Presenting Technical Information, Documentation Skills, Attention to Detail, Problem Solving, Listening & Verbal Communication
What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TransUnion - 4 months ago - save job - block
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About this company
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TransUnion helps credit scores transcend boundaries. The firm is one of the three major consumer credit reporting agencies (the others...