Analyst, Technical
Choice Hotels International - Phoenix, AZ

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Analyst, Technical





The Technical Analyst serves as a technical liaison to the customer and translates customer business needs into application and operational requirements through a consistent process of building collaborative relationships, analyzing and modeling requirements, and ensuring that designs and implementations fully meet defined business objectives. The Technical Analyst is a subject matter expert for the systems service offerings, functional capabilities and integrations with other internal and external applications.


Reports to Bernice Pannuzzo. Supporting Choice Portals- Sean Middlemist.


Participates in strategic technical planning with business stakeholders, IT staff, and Project Management Office (PMO) to identify, scope, and prioritize new functionality.
Understands and communicates the IT departments technical architectures, systems and business rules and the technical implications of business strategy.
Understands enterprise services and the service portfolio and makes recommendations regarding the use of services in projects.
Collaborates with developers and other subject matter experts to establish the technical vision and to analyze tradeoffs between usability and performance needs.

Gains a thorough understanding of customer requirements through interviews, document analysis, business process descriptions, business analysis, task and workflow analysis, etc.
Critically evaluates information gathered from multiple sources, reconciles conflicts and resolves ambiguities.
Creates UML use case diagrams, user stories, etc. to communicate high-level technical functions and requirements.
Decomposes high-level information into details and documents refined, actionable functional requirements.
Assists Architects with process flow diagrams and documentation. Assists development staff and Architects by answering functional questions through research, design, and build processes. Responsible for confirming that the technical solutions meet functional design and business needs.
Maintains primary responsibility for organizing the formal documentation of functional design by project.
Organizes review of requirements with users, PMO, developers, QA, and technical staff.
Assists with the management and maintenance of the enterprise repository and the enhancement database repository.
Operational/Prod Support/Testing
Assists with operational and production support, system behavior diagnosis, and troubleshooting efforts
Assists Quality Assurance with development of test plans and provides subject matter support during testing efforts. Assists with root cause analysis and analysis/management of defects.

Education: Keeps up on industry trends and current technological and business process management standards and best practices.


Education, Experience and Knowledge
Bachelors Degree in Computer Science, or related field, from a four-year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience. Relevant industry certification, such as Agile or BPM, is preferred.
A minimum of 3 years relevant experience in software development, information systems, or equivalent technical environment. Previous experience in the development of highly transactional, mission critical applications in heterogeneous environments/architectures for multi-user systems is preferred.
Demonstrated knowledge of all aspects of the software development lifecycle: design, functional and technical requirements, coding, debugging, testing, release, and operational support.
Demonstrated knowledge of agile software development methodologies, Service Oriented Architecture (SOA) and object-oriented programming methodologies.
Solid understanding of systems development and input/output modeling.
Demonstrated knowledge of business process management methodologies and best practices.
Demonstrated knowledge of business process model and notation (BPMN).
Demonstrated knowledge of relational database management system technologies and tools.

Proficient with Unified Modeling Language (UML) and related tools.
Excellent analytical skills.
Excellent verbal, written and listening communication skills.
Excellent interpersonal skills and demeanor.
Strong presentation skills, including expressing technical concepts in business terms to both technical and non-technical audiences.
Strong research skills.
Proficient in the use of MS Office applications, such as Outlook, Word, PowerPoint and Excel

Ability to identify key performance indicators in business processes.
Ability to work effectively in a team-oriented environment, both independently and collaboratively.
Ability to uphold Choices Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.

About this company
51 reviews
Choice Hotels International is one of the largest and most successful lodging franchisors in the world. Built on the foundation of the...