Analyst III Process Improvement
Florida Blue - Jacksonville, FL

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Job Description Analyst III - Process Improvement - 3246 Description
***This is a part-time position at 25 hours per week.***

Job duties include, but are not limited to the following:
  • Identify, develop, recommend, implement and monitor process, procedure, product, system enhancements and/or program improvements.
  • Research, analyze and report data used to meet all timeliness measures, ensure compliance, manage inventories, reflect monthly/quarterly/annual activities, measure programs, products, or system efficiencies.
  • Develop documentation and educate business partners on products, processes and policies via on-site visits, presentations, conference calls and meetings.
  • Provide leadership and technical expertise for the planning, management and implementation of projects.
  • Provide assistance on teams on requirements gathering, data analysis, trends and ad hoc reporting.
  • Serve as subject matter expert on projects and workgroups.
  • Perform other duties as assigned.
Job Requirements:
  • Bachelor’s degree or equivalent work experience
  • 3+ years related work experience
  • Experience working with Microsoft Office, including Word, Excel and PowerPoint. • Demonstrated ability in the use of process and operational work flows.
  • Demonstrated knowledge and experience working with continuous improvement methodologies, tools and techniques.
  • Knowledge of change management principles.
  • Advanced research skills.
Business Specific Criteria (Preferred):
Supervisory experience
Call center experience
Knowledge of the FEP
Primary Location Jacksonville Organization Blue Cross Blue Shield of Fla Schedule Part-time Posting Deadline Jun 26, 2013, 11:59:00 PM

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